Fire & Security Service Engineer

The Hall & Kay way… it’s a people thing.

At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK’s most respected companies in all areas of industry and construction.

About the Role

We are seeking a skilled and versatile Multi-Disciplined Fire & Security Service Engineer to join our Birmingham team, serving clients across the Midlands region. This is an exceptional opportunity to develop and progress your career within the fire and security engineering sector, working with the latest technologies across both disciplines.

In this pivotal role, you will be responsible for the service, planned preventative maintenance (PPM), installation, configuration, and technical support of fire alarm systems and integrated security systems, ensuring our clients across the North receive exceptional technical service and system reliability.

You will receive comprehensive training on our range of products through our chosen manufacturers, industry-recognised training courses, and our in-house product training facility, supporting your continuous professional development.

Fire Alarm Systems:

• Conduct servicing, PPM, and technical support on fire alarm systems including addressable and conventional panels across the North region
• Perform routine maintenance, testing, and fault diagnosis on fire detection and alarm systems to ensure compliance with BS5839 standards
• Commission fire alarm systems and carry out statutory inspections and compliance checks
• Respond to emergency callouts and provide reactive maintenance support
• Maintain detailed service records, certification, and compliance documentation

Security Systems:

• Install, configure, and commission integrated security systems including CCTV, access control, intrusion detection, and related technologies
• Perform routine and reactive maintenance on security systems to ensure optimal performance and reliability
• Conduct software updates, hardware upgrades, and comprehensive system diagnostics
• Configure and install remote signalling devices, commission systems, and fully test signalling to Alarm Receiving Centres (ARCs)

Other

• Provide expert technical support to clients on fire and security system issues across the Manchester and North region
• Diagnose and resolve problems remotely or on-site, ensuring customer satisfaction and minimal downtime
• Deliver professional service on planned preventative maintenance (PPM) visits and emergency callouts
• Provide end-user training on the effective operation and maintenance of fire and security systems
• Maintain accurate and detailed records of system configurations, installation procedures, service histories, and troubleshooting activities
• Complete service reports, certification, and compliance documentation promptly and thoroughly
• Keep meticulous records demonstrating attention to detail, quality, and customer service excellence
• Comfortable being part of a team, offering support and encouraging attitude
• Work closely with colleagues, project managers, clients, and suppliers to deliver tailored, integrated solutions
• Participate in on-call rota to provide responsive emergency support
• Provide occasional coverage in other areas within the North region, which may require overnight stays when necessary
• Ensure all work complies with relevant health and safety legislation, industry standards (including BS5839, BS8494), and company policies
• Stay current with emerging technologies, regulatory changes, and best practices in fire and security engineering

What We're Looking For

Essential Skills & Experience:

Fire Systems:

• Proven and demonstrable experience in fire alarm systems maintenance gained over a number of years
• Comprehensive knowledge and understanding of BS5839 standards and their practical application
• Experience servicing and maintaining both addressable and conventional fire alarm systems

Security Systems:

• Proven experience installing, configuring, and maintaining security systems (CCTV, access control, intrusion detection)
• Strong technical competence in networking protocols, hardware installation, and fault diagnosis
• Proficiency in security protocols including TCP/IP, SSL, AES, and relevant signalling standards

General Requirements:

• Full UK Driving Licence (essential)
• Excellent communication and interpersonal skills with the ability to engage effectively with clients, colleagues, and suppliers
• Ability to provide professional service demonstrating meticulous attention to detail, quality, and customer care
• Capable of working independently with minimal supervision, as well as collaboratively as part of a team
• Reliability and punctuality-essential qualities for this role
• Detail-oriented with strong analytical and problem-solving abilities

Highly Desirable:

• FIA (Fire Industry Association) qualifications or equivalent fire alarm training
• Relevant professional certifications (e.g., ECS/CSCS cards, NSI/SSAIB accreditation, Certified Security Systems Professional, or equivalent)
• Willingness to participate in the on-call rota to support emergency response requirements

What We Offer in Return

• Competitive Salary: negotiable dependent on experience and qualifications
• Generous Annual Leave: 25 days plus bank holidays, with the option to purchase up to 5 additional days
• Contributory Pension Scheme: Company-matched contributions to support your financial future
• Life Assurance: Providing security for you and your family
• Company Van & Fuel Card: Fully equipped for your role, provided for business use
• Mobile Phone: Provided to support your field-based activities
• Health Cash Plan: Funded plan to support your wellbeing
• Working Hours: 36.5 hours per week (Monday-Thursday 08:45-16:40, Friday 08:45-16:00)
• On-Call Rota: Currently 1 in 8 weeks, with a £200 standby allowance per week
• Call-Out Payments: Minimum 3 hours paid at applicable overtime rates for the first call-out per occurrence
• Travel Time Compensation: Paid after 1-hour cumulative travel time (e.g., 30 minutes each way)
• Overtime Opportunities: Available by agreement-paid at time and a half (Monday-Saturday) and double time (Sundays and Bank Holidays)
• Professional Development: Access to manufacturer training, industry-recognised courses, and our in-house training facility to advance your technical skills
• Recommend a friend scheme paid on success of passing probation

Join the Hall & Kay Team

Our people create safety every day. If you're a multi-skilled fire and security engineer who thrives in a dynamic, client-focused environment and is committed to technical excellence, we'd love to hear from you.

This is an excellent opportunity to develop and progress your career within the fire and security engineering sector, working on cutting-edge technology with a company that invests in your professional growth whilst serving clients across Midlands region.

Location:

At Hall & Kay, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Please note: You may be required to undertake a DBS check as part of your job role at Hall & Kay.

How to apply

Please submit a tailored CV detailing your experience relevant to this role.

Additional Company information

What sets us apart? Our culture. What we call ‘the Hall & Kay way’.…it’s a people thing. Put simply, we know we can achieve more when we work as a team - with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It’s our people that make us trusted to deliver.

Find outmore about us and what our people say about us.