Technical Workplace Lead

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Technical Workplace Coordinator, FCDO

Reporting Relationships

Direct Manager: Post Facility Manager

Responsible for: Individual contribution to support assigned Post sites

Role Summary

The Technical Coordinator role will assist the onsite staff with operational activities by providing customer related support and service to enable onsite delivery staff to effectively delivery facility management services. This role will manage comprehensive engineering and maintenance schedules and has responsibility for delivery of services in accordance with the Contract and agreed financial and performance measures and SLAs.

Responsibilities

The Technical Coordinator will be responsible for:

• Operations Support
  • Provide vendor management support by ensure subcontractors perform to the required standards (including inspection of vendors’ works)
  • Assist in the procurement of vendors and services as required
  • Working with other members of the team to meet all key performance indicators as set out in the management contract
  • Managing all vendors effectively and to carry out technical and safety audits/maintenance and repairs for all equipment as scheduled
  • Implementing the Planned Preventive Management Program for the site
  • Working with Post FM and Helpdesk personnel to schedule equipment to be taken offline so that preventative maintenance can be performed
  • Conducting site training and support aimed at expanding the capabilities of the Operations staff
  • Administering the JLL 360 program for PPM onsite

• Health, Safety and Risk Management
  • Under direction of PFM, assist in conducting regular audits to ensure that safety procedures are being complied with
  • Assist in carrying out safety procedures when needed
  • Assist in the property risk management program
  • Participate in the disaster recovery / business continuity plans and emergency management as required
  • Follow established escalation procedures and incident reporting procedures
  • Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies

Core Competencies

The Technical Coordinator will demonstrate the following competencies:

• To have Corrigo management experience
• Strong in written and spoken English language.
• Assisting FMs to manage Corrigo PM/RM work orders and other data to ensure data accuracy in a timely manner
• Updating and correcting Work Orders in Corrigo as requested and approved by the PFM/RWL
• Able to cooperate and work well with others to meet targets
• Support the team effectively as and when needed
• Proven ability to commit to flawless execution while complying with firm’s procedures and standards
• Demonstrate and ensure to instill a culture in the team that match our ‘I am JLL’ core behaviors and values of being a Safety, Expert, Proactive, Innovative, Team Player and valuing the Customer
• Able to interact with the general client staff & vendors with ease
• Ability to manage conflict and conflicting priorities
• Demonstrates ability to work with vendors to deliver efficient services
• Demonstrates proactive & professional approach to customer service
• Proven ability to manage multiple and complex operational matters daily
• undefined

Experience

• Worked in a dynamic environment with basic understanding of facilities management
• Good computer skills in Microsoft Suite programs
• Previous experience in Operational workplace administration and coordination

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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