Consumer Banking – Deposits 2.0, Product Portfolio Operations Manager, Vice President

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

As a Product Portfolio Operations Manager within the Consumer Banking Deposits team, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line. You will partner closely with Legal, Risk, and Compliance to ensure all product initiatives meet regulatory and policy requirements and drive business readiness for new launches and enhancements. You will proactively identify operational risks, streamline processes for efficiency, and foster cross-functional collaboration to deliver seamless, high-quality customer experiences. You will lead change initiatives, manage stakeholder communications, and support the continuous improvement of the Deposits 2.0 portfolio.

Job Responsibilities

• Work across products to help ensure delivery against business objectives while coordinating reporting and communication plans for portfolio management operations and change initiatives.
• Enable operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices.
• Drive adaptation and modification of the product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized.
• Implement a product-level collection strategy consisting of controls, financials, and resourcing needs.
• Partner with Legal, Risk, and Compliance teams to ensure all Deposits 2.0 product initiatives and operations meet regulatory standards and internal policies.
• Lead business readiness activities for new product launches and enhancements, including process design, training, and stakeholder engagement to drive successful implementation across Consumer Banking.
• Oversee daily product portfolio operations, resolve operational issues, and optimize workflows to deliver consistent, high-quality customer experiences.
• Mitigate operational risks by implementing effective controls and supporting ongoing compliance monitoring to protect the integrity of the Deposits 2.0 portfolio.
• Partner with Product, Risk, and Legal teams to identify, assess, and mitigate operational and regulatory risks, ensuring compliance through documentation, monitoring, and reporting of portfolio risk exposure and control effectiveness.
• Support regulatory and legal reviews by maintaining audit-ready documentation, coordinating remediation of control gaps, and adapting operations to evolving regulatory requirements.
• Facilitate cross-functional communication and governance, integrating risk, control, and legal considerations into new product development and throughout the product lifecycle.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in program management, portfolio operations, or performance optimization.
• Proven ability to manage and implement operational effectiveness initiatives.
• Proven ability to operate within the product development life cycle and Agile methodologies.
• Demonstrated expertise in Consumer Banking operations, product management, or portfolio management, with a deep understanding of deposit products and regulatory requirements.
• Ability to collaborate effectively with cross-functional teams, including Legal, Risk, and Compliance, to drive business objectives and ensure operational alignment.
• Strong analytical and problem-solving skills with the ability to identify operational risks, implement effective controls, and optimize processes for efficiency and compliance.
• Excellent communication and stakeholder management skills with the ability to lead business readiness initiatives, facilitate training, and support successful product launches and enhancements.

Preferred Qualifications, Capabilities, and Skills

• Prior experience working with Legal, Risk, and Compliance teams within a financial services environment to support regulatory adherence and operational excellence.
• Experience driving business readiness for complex product launches through cross-functional coordination and change management leadership.
• Advanced knowledge of deposit products, Consumer Banking regulations, and industry best practices.
• Strong interpersonal, negotiation, presentation, and influencing skills with the ability to achieve alignment and drive successful outcomes across stakeholders.