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Content Design Senior Associate
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Salary
≈ $161k – $294k per year (Estimated)
Location
In office (Brooklyn)
Seniority
Senior · 3+ years exp
Visa
H-1B filings in 12 months: 3,429 · green card filings: 933
Confirmed on the employer's own hiring board on Nov 1, 2026. First seen by Alion on Oct 21, 2026. JPMorganChase scores A on the Alion truth index.
Overview
Company
Impact
Profile match
JPMorganChase is the largest bank in the United States by assets and one of the most systemically important financial institutions in the world, with a lineage running back through more than a thousand predecessor firms to the 1799 founding of the Bank of the Manhattan Company. It combines a dominant investment bank and markets business with Chase, the largest retail banking franchise in America, plus commercial banking and asset and wealth management. Headquartered in New York, the group is unusual among banks for the scale of its technology spending, running one of the largest engineering organisations of any financial institution and deploying its own internal AI platform across the firm.
Backed by Balderton Capital, Irregular Expressions, Radical Partners
Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.
As a Content Design Senior Associate inBranded Card, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.
Job responsibilities
- Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives
- Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
- Create content taxonomies to refine content organization and structure,incorporating user feedback and insights for continuous improvement
- Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
- Analyze content performance metrics,making data-driven recommendations for optimization and enhancement of user experiences
Required qualifications, capabilities, and skills
- 3+ years of experience in content design, or equivalent expertise in editing, and writing with a focus on digital products and platforms
- Experience in creating content architectures, storytelling, and clear and concise writing
- Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
- Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
- Proficient technical literacy in content platforms and understanding their impact on user experience
- Adaptive learner in new financial services products and offerings
- Champion inclusive, accessible language for a diverse audience
- Background in content operations and familiarity with design systems/component libraries
- Ability to translate partner agreements and regulatory requirements into actionable content standards and partner specific solutions
- Ability to conduct detailed communications audit and high-volume delivery
Preferred qualifications, capabilities, and skills
- Experience in financial services or marketing communications.
- Proficiency in Figma and UX/UI design.
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