Experience Design, Senior Associate- Agentic

Contribute to innovative experience design in the dynamic environment of financial services, blending user needs with business goals while delivering UI-forward, highly crafted, and polished digital experiences.

As an Experience Design Senior Associate in the Agentic team, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorganChase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers. You’ll also communicate design decisions through strong storytelling and deck delivery.

Job responsibilities.

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices and design system standards.
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction.
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making.
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users.
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings.
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking.
• Create and maintain reusable UI components in Figma (variants/states) with clear documentation and handoff specs.
• Partner with engineering through implementation and perform design QA to ensure shipped UI matches intent.

Required qualifications, capabilities, and skills.

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services.
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite).
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making.
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences.
• Portfolio demonstrating strong UI craft and polished final UI.

Preferred qualifications, capabilities, and skills.

• Expert using Figma, Figma plug-ins, Figma Slides, and FigJam.
• Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders or aligns multiple stakeholders. (Strong deck delivery is a plus.)
• Expert in the latest AI technologies and trends including Claude, ChatGPT, and other LLMs.
• Broad Design skillset with an adaptable, product-oriented mindset and a love for learning.
• Experience in Conversation Design and/or chatbots.
• Strong understanding of technology and/or coding experience with front-end frameworks (HTML, CSS, React), experience in mobile development (iOS, Android) and using APIs. (Experience collaborating on design systems / component libraries is a plus.)