Executive Director, Product Management — Home Lending Product & Transformation

Transform the future of Home Lending with the power of AI-where your vision and product leadership will help deliver a faster, more automated experience for Chase customers. The Home Lending Product Transformation team is responsible for delivering a re-imagined experience for our Chase customers, through a faster, more automated home lending ecosystem.

As an Executive Director of Product Management for Home Lending Product and Transformation, you will define the outcomes that matter and deliver AI-powered capabilities to achieve them-accelerating idea-to-impact while raising quality and speed. You will partner closely with engineering, design, and business leaders, remove blockers, and lead a culture of experimentation and continuous improvement. The ideal candidate will be an AI builder with a proven track record of shipping agentic, LLM-powered solutions and the product judgment and leadership to set a higher bar for execution. This is your opportunity to make a lasting impact and help us set new industry standards.

Job responsibilities:

• Raise the bar by establishing a prototype-first delivery model: use firm-approved tooling and light coding to build interactive agentic prototypes that compress design/engineering cycle times and accelerate alignment.
• Define and prioritize the product backlog to maximize customer and business value; translate strategy into clear, measurable outcomes and sequenced delivery plans at enterprise scale, with a focus on reducing cycle time.
• Translate requirements into crisp functional specifications (process flows, business rules, data definitions, acceptance criteria) that engineering can implement with minimal rework; incorporate platform/integration dependencies and technical constraints transparently so sequencing reflects real delivery complexity.
• Design and deliver agentic experiences across multiple modalities and channels (in-app chat, SMS, RCS, and outbound/inbound voice), ensuring consistent outcomes and clear human handoffs/escalations.
• Define agent operating boundaries and guardrails (permitted actions, tool access, context scope, escalation rules, stop conditions) to ensure predictable behavior within enterprise standards.
• Establish prompt refinement and optimization practices: continuously develop, test, and tune system prompts/instructions and few-shot examples; improve quality, token efficiency, and response latency through disciplined iteration.
• Identify and deliver opportunities to create organizational value by leveraging technology, data, and customer insights to reimagine products, accelerate outcomes, and foster continuous improvement. Own data/integration thinking end-to-end (source-to-target mappings, data contracts, reconciliation checks) to ensure solutions work reliably across systems and channels.
• Lead quick and comprehensive discovery and usability testing; run rapid experiments (Minimum Viable Products/A-B tests) to validate assumptions and iterate based on quantified learning, including judicious use of AI-driven insights where appropriate and compliant. Use technical skills (SQL/analytics, light scripting, and firm-approved AI tooling) to quickly validate hypotheses, analyze funnels, and reduce time-to-insight.
• Facilitate agile ceremonies that drive focus, accountability, and continuous improvement across the team. Partner closely with engineers to break work into implementable slices, clarify edge cases, and resolve functional/technical ambiguities early. Own delivery velocity and quality; proactively remove blockers, align stakeholders for fast decision-making, and ensure on-time, high-quality releases. Communicate progress, risks, and upcoming priorities with candor and clarity; escalate decisively to clear constraints and keep delivery on pace; provide clear functional + technical risk framing (data quality, integration risk, performance, resiliency) to accelerate decisions.
• Instrument features, analyze performance, and publish sprint/release outcome dashboards to drive ROI and data-driven decisions. Own and communicate a living, data-backed roadmap that sequences value and reflects market and customer insights, with relentless focus on speed to impact. Leverage AI responsibly to accelerate requirements, testing, and lightweight analysis-within governance and with human judgment to maintain quality and pace.
• Drive innovation and act as a key change agent: champion new ideas, challenge legacy processes, and lead cross-functional initiatives that transform Home Lending. Bridge communication gaps between stakeholders and engineering by translating outcomes into system behaviors, integration needs, and measurable technical/non-functional requirements.

Required qualifications, capabilities and skills:

• 5+ years of Product Owner/Product Manager experience with proven, end-to-end ownership delivering material customer and business outcomes; clear evidence of compressing cycle time on complex products. Market and competitive analysis experience to identify differentiation opportunities and inform the roadmap with evidence-based insights.
• Hands-on experience building agentic, LLM-powered applications end-to-end, including orchestration pipelines (tool use and agent workflows), prompt engineering, retrieval-augmented generation (RAG), and evaluation of model outputs using practical quality/grounding frameworks.
• Proven ability to build and scale agentic task-automation solutions (task agents) that eliminate manual work, streamline end-to-end workflows (including exceptions and handoffs), and deliver measurable business impact (e.g., cycle-time reduction, productivity gains, improved accuracy/quality, and higher CSAT).
• Advanced product analytics capability; uses data to set targets, instrument features, and manage to outcomes; familiarity with AI/ML concepts and firm-approved tools to responsibly enhance discovery, prioritization, and customer experiences. Hands-on technical proficiency (e.g., SQL, light scripting/automation, and/or firm-approved “vibe coding”) to validate assumptions, analyze issues, and accelerate time-to-insight.
• 3+ years of hands-on with JIRA/JIRA Align for backlog management and expertise leading agile delivery (Scrum/Kanban) with measurable improvements to throughput and quality. Applied UX and solution design experience; proficiency with Figma and process-mapping tools to rapidly frame problems and prototype solutions with engineering/design partners.
• Strong collaboration and communication skills to align engineering, design, data, and business partners; communicates priorities and progress crisply to maintain pace and technical acumen to engage on trade-offs and architecture for scalable, resilient solutions. Ability to bridge the functional/technical gap by turning business needs into functional specs and integration-ready requirements, and by performing lightweight debugging/root cause analysis to reduce delivery friction.
• Bachelor’s degree in Business, Computer Science, Engineering or equivalent practical experience