Senior IT Support Specialist - India

What you'll be doing:

• Handle IT support requests from internal end users.

• Follow up on outstanding requests and ensure timely resolution.

• Create accounts and configure hardware as part of the on-boarding process.

• Assist with employee training and onboarding.

• Manage and monitor internal IT assets to ensure accurate inventory records.

• Support computers, printers, scanners, computer peripherals.

• Become a pro using our own platform to support our own employees.

• Take ownership of assigned IT related projects. These projects can include a wide range of tasks, including but not limited to, documentation, configuration of systems and applications, and integrations.

• Work with vendors to procure equipment

What we're looking for:

• 4-6 years of IT experience, or equivalent education.

• A strong desire to learn new technologies.

• Process driven and highly organized.

• The ability to give and receive constructive feedback.

• The ability to thrive in a fast-moving, team-oriented, collaborative environment.

• You can demonstrate critical thinking to resolve day-to-day end user issues.

• You are a people person with strong customer service and troubleshooting skills.

• Vendor management.

• Proficient in Mac OS X and Windows. We’ll throw a few Linux systems in there to keep you on your toes.

• Ability to translate technical information to non-technical users.

• Experience with SSO.

• Scripting in PowerShell (Python would be a plus).

• ITIL awareness a plus.