Outbound & Automations Manager

WHO WE ARE:

Jumpfactor is an award-winning, 8-time Growth500 Fastest Growing Agency in Canada. We are a dynamic, fast-paced, and highly specialized digital marketing agency focused on helping Managed Service Providers (MSPs) and B2B tech companies achieve massive growth. With over $1.9 Billion in client revenue generated, we are recognized globally as a top-tier MSP growth agency.

ROLE SUMMARY:

We are looking for a high-calibre Outbound & Automations Manager (Team Lead) to own and scale our outbound engine across our entire client base. This is a leadership role that sits at the intersection of AI-powered marketing automation, outbound strategy, and team management. You will lead automated email outreach campaigns, LinkedIn growth campaigns, and inbound lead nurture sequences, while training and managing a team of outbound implementors and owning campaign performance and KPI delivery across all our MSP clients.

Jumpfactor's CORE VALUES:

• Be STRATEGIC

• Be PASSIONATE

• Be TENACIOUS

• Prioritize LEARNING

• Embrace TEAM

• Maintain INTEGRITY

WHY EMPLOYEES LOVE JUMPFACTOR:

• Very competitive compensation

• Remote work

• Constant growth & career advancement opportunities

• Performance-based bonuses

• Paid training (courses, events, conferences)

• Paid social events

• Weekly learning programs

• State-of-the-art technologies and tools

WHO YOU ARE:

Experience

• 3+ years managing outbound email and LinkedIn campaigns at scale (agency environment preferred)

• Hands-on experience with automation tools: n8n, Make/Integromat, Clay, or similar

• Proven track record managing and growing a team of outbound or marketing specialists

• Deep knowledge of cold email best practices - deliverability, sequence structure, personalization, inbox management

• Proficiency with LinkedIn outreach tools (Expandi, Phantombuster, Dux-Soup, Waalaxy, or equivalent)

• Experience using AI (GPT APIs, Clay AI, etc.) to personalize and scale outbound at volume

• GoHighLevel (GHL) experience is a strong plus

Skills

• Operator mindset - you build systems, not just run tasks

• Strong written communication - you understand what makes a cold email get a reply

• Data-driven - you make decisions based on metrics and test results, not gut alone

• Trainer and coach - you enjoy teaching and raising the bar for your team

• Process-oriented - you love SOPs, checklists, and repeatable systems

• Fast learner - you keep pace with rapidly evolving AI and automation tools

• Ownership mentality - you don't wait to be told; you identify problems and fix them

ROLE & RESPONSIBILITIES

Outbound Campaign Management

• Design and implement AI-enabled, automated email outreach campaigns for all our MSP clients

• Build and manage targeted prospect lists using ICP criteria, segmentation, and enrichment

• Manage outbound sending infrastructure, including domains, sender reputation, deliverability, and inbox rotation

• Build and manage multi-touch LinkedIn connection and engagement campaigns at scale

• Develop and optimize inbound lead nurture sequences to maximize meeting bookings

• Set up and maintain email sending infrastructure (domain warmup, deliverability, inbox rotation)

• Use AI tools (e.g., Clay, GPT-based personalization, n8n automations) to drive personalization and efficiency

• Continuously A/B test messaging, sequences, and timing to improve reply rates and conversions

Team Leadership & Training

• Manage a team of outbound implementors - assign work, review output, and resolve blockers

• Train the team on new outbound techniques, AI tools, and automation workflows

• Build and maintain SOPs and playbooks for every outbound process

• Conduct regular 1:1s, performance reviews, and skill development sessions

• Recruit and onboard new implementors as the team scales

KPI Tracking & Reporting

• Own the outbound KPI dashboard for the team and all client campaigns

• Set individual and team performance targets aligned to client outcomes

• Report weekly/monthly on campaign performance, team output, and improvement initiatives

• Identify and escalate at-risk clients or campaigns proactively

Strategy & Innovation

• Stay current on AI-enabled outbound tools, techniques, and best practices

• Identify opportunities to automate manual processes further using tools like n8n, Clay, Make, and APIs

• Collaborate with the Head of Product/Director of Operations on new outbound service offerings and workflow improvements

• Interface with Account Managers and POD leads to align outbound efforts with client goals

JOB TYPE:

• Full-Time: 40 hours/week, Monday to Friday, 9:00 AM to 5:30 PM EST

• Time tracker usage (Hubstaff)

• Independent Contractor

• 100% Remote

NEXT STEPS:

Qualified candidates will proceed through the Jumpfactor hiring process, which includes a personality assessment and a technical evaluation.

We look forward to reviewing your application and potentially welcoming you to our team!