IT Ops Lead

Our Helpdesk team is the foundation of the company’s internal IT infrastructure. We ensure secure access to resources, manage the device fleet, maintain network reliability, and support core corporate services, enabling teams across the organization to work efficiently and without interruption.
We are looking for a Helpdesk Lead who will take end-to-end ownership of this function: defining service standards, driving operational excellence, and automating routine processes to improve efficiency and scalability.
In this role, you will work across device fleet management for macOS, Linux, and Windows, identity and access management (IAM), asset lifecycle management, network infrastructure, and the administration of Google Workspace and Atlassian environments.
You will partner closely with Engineering, Security, and Leadership teams, playing a key role in building and maintaining a secure, reliable, and scalable internal IT environment that supports the company’s growth.

Responsibilities
Lead daily Help Desk operations and define the long-term strategy for the function, ensuring operational stability, SLA compliance, and service quality
Maintenance and monitoring of the corporate network equipment, access control systems, and overall network performance
Overseeing hardware lifecycle: procurement, setup, maintenance, and replacement
Management and optimization of corporate software licenses
Supervision of the configuration and support of macOS, Linux, and Windows environments
Standardization of onboarding/offboarding process
Develop the team through coaching, feedback, structured knowledge sharing and participation in hiring process
Collaborate with management and cross-functional teams on operational and improvement initiatives

Requirements
5+ years of experience in SysAdmin / IT Support / HelpDesk roles
2+ year of team leadership
Experience in process building, automation
Solid understanding of networking (VLANs, IPsec, DNS, etc.)
Strong experience with MacOS, Unix/Linux, and Windows administration
Hands-on experience with Google Workspace, Jira/Confluence, and Access Control Systems
Excellent troubleshooting, prioritization, and communication skills
IT asset management
English (B2)

Will be a plus
VoIP
Access Control Systems
Advanced proficiency in Jira and Confluence

We offer
Compensation for tax expenses of private entrepreneurs in Ukraine
Qualified assistance and support for Ukrainian private entrepreneurs
10 paid sick leave days per year
20 paid vacation days per year
Public holidays according to current Ukrainian legislation
Medical insurance for employees
Compensation for professional education and learning English
Compensation for a sports subscription or sports equipment