Associate Project Manager

Founded in Bengaluru in 2014, Kapture CX began as an enterprise customer support software company and has evolved into an AI-first Agentic Operating System for Enterprises.

Kapture helps enterprises scale AI execution while keeping humans in control. Its AgentOS platform enables enterprises to deploy, orchestrate, monitor, and optimize AI agents across critical business workflows - including customer support, sales, collections, and claims.

Kapture’s AI agents can execute workflows end-to-end across voice, chat, email, messaging, and social channels, with human intervention built in wherever judgment, empathy, or decision-making is required.

Today, Kapture is trusted by 1,000+ enterprises across 18 countries, helping organizations transform customer experience, automate complex workflows, and drive measurable business outcomes through AI Agents, Agentic AI, Voice AI, Conversational AI, and intelligent automation.

What is this role all about?

You will own the end-to-end lifecycle of Voice Bot and Conversational Chatbot products integrated with Kapture CX. This is a high-impact role where you will be driving execution, delivering AI-powered conversational experiences that create measurable business outcomes for enterprise clients.

Sounds interesting?

Here’s a more detailed description of what you will do in this role:

• You will drive end-to-end project delivery from discovery and sprint execution to UAT and go-live
• You will collaborate with engineering, ML, QA, and client teams to translate business needs into scalable solutions
• You will lead CRM integration use cases including ticket creation, routing, agent handover, and SLA workflows
• You will analyze bot performance metrics and continuously optimize conversation quality and automation outcomes

This is a Bangalore-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

What does success look like in this role?

You successfully ship high-impact conversational AI features, deliver seamless bot implementations, and drive measurable improvements in automation metrics such as containment rate and resolution efficiency.

What would make you a good fit for this role?

Here are the basic requirements:

• You have 2-5 years of experience in product management, project management, or business analysis within SaaS or technology environments
• You have hands-on exposure to conversational AI platforms and bot implementations
• You understand Gen AI systems and integration workflows across customer support journeys
• You are comfortable working in Agile environments and coordinating cross-functional delivery

What are the most critical skills for this role?

• You can design conversational experiences including intents, entities, fallback handling, and flow optimization
• You can manage Agile delivery cycles including sprint planning, tracking, and risk mitigation
• You can interpret analytics and performance metrics to drive product improvements
• You can communicate effectively with both technical teams and business stakeholders

You will have an advantage if you:

• You have worked with LLM-powered chatbots / Voicebots/ prompt engineering
• You have experience with WhatsApp Business API or omnichannel bot deployments
• You have prior exposure to CRM, CCaaS, or customer support SaaS products

Why should you be interested?

Here’s what you will gain from this role:

• You will get ownership of AI-first products impacting enterprise customer experience at scale
• You will work at the intersection of CRM, conversational AI, and automation innovation
• You will collaborate with global enterprise clients across BFSI, retail, and e-commerce
• You will gain exposure to cutting-edge AI tooling and a high-growth SaaS environment

Does this sound like you?

Click the Apply button to let us know!