Growth-GTM

Who are we?

Kapture CX, founded in 2014, is a fast-growing AI-powered enterprise SaaS company on a mission to redefine customer experience through intelligent automation and next-generation AI. Our platform brings together AI Voice & Chat Agents, Customer Support & Contact Centre, Workflow Automation, Conversational Intelligence, Analytics, Quality Management, Collections, Claims, Sales workflows, and Employee Experience - across voice, chat, email, WhatsApp, social and other channels.

With a team of 400+ passionate professionals, Kapture powers the customer experience of 1,000+ enterprises across 18 countries, spanning industries such as BFSI, Retail, Travel, Digital Native businesses, and Energy & Utilities. Our customer ecosystem includes marquee brands such as Unilever, Reliance, Tata, Coca-Cola, BigBasket, Meesho, Lenskart and Airtel Payments Bank. Headquartered in Bengaluru, with offices across Mumbai, Gurugram, the USA and UAE, Kapture is at an exciting stage of growth as we continue to push the boundaries of AI, automation and enterprise CX.

Come be part of Kapture’s journey to build the future of customer experience!

What is this role all about?

As a Growth GTM, you will work closely with enterprise customers to identify growth opportunities through AI, automation and digital transformation initiatives. You will act as a trusted strategic advisor, helping clients unlock business value while driving platform adoption, expansion, and long-term partnerships.

Sounds interesting?

Here’s a more detailed description of what you will do in this role:

• You will build and manage relationships with enterprise stakeholders, ranging from operational teams to CXO-level decision-makers, becoming a trusted advisor for customer growth and transformation initiatives.
• You will identify AI-led business opportunities, uncover new use cases, and drive upsell and cross-sell opportunities across your account portfolio.
• You will lead strategic business reviews, workshops, and executive presentations that demonstrate measurable business impact and ROI.
• You will partner with Product, Solutions, Delivery, and Customer Success teams to ensure successful adoption and execution of customer growth initiatives.
• You will analyze customer business challenges, operational metrics, and market trends to recommend scalable automation and customer experience improvements.

This is a Bangalore-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

What does success look like in this role?

You consistently help customers realize measurable business outcomes through AI and automation while driving strong adoption, executive engagement, revenue expansion, and long-term customer retention.

What would make you a good fit for this role?

Here are the basic requirements:

• You have 6-10 years of experience in Consulting, GTM Strategy, Growth Strategy, Founder’s Office or Strategic Account Management roles.
• You have experience working directly with enterprise customers and influencing senior business stakeholders.
• You have successfully driven business growth, strategic initiatives, customer expansion, or transformation programs.
• You possess strong analytical thinking and can translate business challenges into actionable solutions.

What are the most critical skills for this role?

• You can confidently engage and communicate with stakeholders across all levels, including CXOs and business leaders.
• You can identify growth opportunities and build compelling business cases that drive customer investment decisions.
• You can combine strategic thinking with commercial acumen to influence outcomes and drive revenue expansion.
• You can simplify complex concepts and present data-driven recommendations with clarity and impact.

You will have an advantage if you:

• You have prior experience in SaaS, AI, Automation, Customer Experience, CRM, or Enterprise Technology platforms.
• You have worked in consulting, founder’s office, business transformation, or growth-focused roles within high-growth technology companies.
• You have experience managing global or multi-market enterprise accounts.
• You have demonstrated success in driving strategic customer initiatives, digital transformation projects, or executive-level engagements.

Why should you be interested?

Here’s what you will gain from this role:

• Opportunity to work at the forefront of AI-powered customer experience transformation.
• Exposure to enterprise customers across industries and international markets.
• High ownership and visibility with direct impact on revenue growth and customer success.
• Opportunity to influence strategic business decisions and work closely with senior leadership.
• A fast-paced environment that accelerates learning, career growth, and leadership development.
• The chance to shape how leading enterprises adopt AI and automation to transform customer experiences.