Management Trainee – Customer Experience (Afternoon Shift)

Management Trainee - Customer Experience

Who are we?

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about?

This is your entry into the world of Customer Experience + SaaS . You’ll work closely with customers and internal teams to understand issues, provide timely support, and help deliver a smooth customer experience on Kapture’s platform.

As a Management Trainee - Customer Experience, you’ll get hands-on exposure to enterprise customers, SaaS products, troubleshooting, and day-to-day customer operations while building a strong foundation in customer experience and technology.

Sounds interesting?

Here’s a more detailed description of what you will do in this role:

• You will interact with customers to understand their queries, issues, and requirements
• You will assist customers with troubleshooting and resolving product or platform-related issues
• You will participate in understand problem statements across multiple industries, define project scope and deliverables
• You will coordinate with internal teams such as Product, Technology, and Support to drive issues toward resolution
• You will maintain clear and accurate records of customer interactions, issues, and resolutions
• You will participate in customer calls, product discussions, and training sessions as required
• You will follow up on open issues, Projects and ensure timely communication with customers
• You will continuously learn about Kapture’s products, features, and customer workflows

This is a Bangalore-based role. We work five days a week from the office, as we believe in-person interactions fuel collaboration and customer-centricity.

The role operates in the afternoon shift from 3:00 PM to 12:00 AM .

What does success look like in this role?

You’re able to communicate confidently with customers, understand their concerns, resolve issues effectively, and coordinate with internal teams to ensure a smooth customer experience.

You build strong product knowledge, take ownership of customer issues, and consistently follow through until resolution.

What would make you a good fit for this role?

Here are the basic requirements:

• You have a graduate degree in any relevant discipline
• You have strong verbal and written communication skills
• You are comfortable interacting with customers and handling their queries
• You are able to understand problems, analyse situations, and identify appropriate solutions
• You can manage projects, track deliverables and drive project through to completion
• You are comfortable working with multiple stakeholders and managing priorities
• You are eager to learn and thrive in a fast-paced, technology-driven environment
• You are comfortable working in the 12:00 PM to 10:00 PM shift

What are the most critical skills for this role?

• You communicate clearly and professionally with customers and internal teams
• You can understand customer problems and ask the right questions to identify the root cause
• You can drive projects from implementation to delivery
• You have strong problem-solving and logical thinking abilities
• You can coordinate effectively with cross-functional teams
• You take ownership of issues and follow through until resolution
• You can manage multiple customer queries and priorities effectively

You will have an advantage if you:

• Have prior internship, project, or experience in customer support, customer experience, or SaaS
• Have exposure to CRM, helpdesk, or customer support platforms
• Have basic understanding of SaaS or technology products
• Have basic knowledge of Project Management principles
• Are comfortable working with tools such as ticketing systems, CRM platforms, or basic troubleshooting tools

Why should you be interested?

Here’s what you will gain from this role:

• Hands-on training and mentorship from experienced CX teams
• Exposure to live enterprise customers and real-world customer challenges
• Strong understanding of SaaS products and customer experience operations
• Practical experience in troubleshooting, problem-solving, and stakeholder management
• Opportunities to grow within a fast-growing AI-powered SaaS company

Does this sound like you?

If you’re someone who enjoys solving problems, communicating with people, and learning how technology can transform customer experiences, we’d love to hear from you.

Click the Apply button to get started!