IT Support Specialist

Description

Keeper Security is hiring an IT Support Specialist to join our EMEA IT team and provide hands-on technical support to employees across our Cork office and wider European organization. Qualified candidates must permanently reside in Ireland. This is a hybrid position based within a commutable distance to our Cork, Ireland office.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organisations globally. Keeper is published in 23 languages and sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help deliver reliable, secure and responsive IT support for Keeper employees across EMEA.

About Keeper

Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organisations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognised for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organisations to defend against modern adversaries at KeeperSecurity.com.

About the Job

As an IT Support Specialist, you will provide Level 1 and Level 2 technical support to Keeper employees, helping resolve hardware, software, account access and workplace technology issues. You will be a key point of contact for employees in the Cork office while also supporting remote users across EMEA. This is a hands-on role for someone who enjoys troubleshooting, working directly with users and keeping workplace technology running smoothly. You will support employee onboarding and offboarding, device provisioning, account administration, asset management and day-to-day IT operations while escalating more complex infrastructure or security issues when appropriate.

Responsibilities

• Provide Level 1 and Level 2 technical support for employees across Windows and macOS environments
• Troubleshoot laptops, peripherals, operating systems, business applications and user access issues
• Provision, configure and deploy laptops and other equipment for new employees
• Support employee onboarding and offboarding, including account setup, access changes and equipment management
• Administer user accounts and access across Google Workspace, Microsoft, SaaS applications and other enterprise systems
• Manage and track IT hardware, software assets and inventory
• Diagnose connectivity, VPN, Wi-Fi and basic network issues
• Support conference rooms, audiovisual equipment and other workplace technology within the Cork office
• Document incidents, resolutions and troubleshooting steps within the IT ticketing system
• Escalate complex issues to senior IT, Security or Infrastructure teams with clear technical documentation
• Assist with endpoint management, software deployment, patching and device security controls
• Follow IT security, access control and data protection policies when supporting users and systems
• Help maintain internal IT documentation, knowledge articles and standard operating procedures
• Use AI-assisted tools such as Claude, ChatGPT or similar platforms to support troubleshooting, documentation, research and workflow efficiency

Requirements

• 2+ years of experience in IT support, service desk, desktop support or a related technical role
• Hands-on experience supporting Windows and macOS users in a business environment
• Experience troubleshooting hardware, software, account access and common workplace technology issues
• Familiarity with Google Workspace, Microsoft technologies or similar enterprise productivity platforms
• Experience provisioning and supporting employee laptops and peripherals
• Familiarity with identity and access management concepts, including user accounts, groups and permissions
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, Wi-Fi and VPNs
• Experience working with ticketing systems and documenting technical issues and resolutions
• Strong troubleshooting and problem-solving skills
• Strong communication and customer service skills when working with technical and non-technical users
• Ability to manage multiple support requests and prioritise issues based on urgency and business impact
• Ability and willingness to use AI-assisted tools effectively to improve troubleshooting, research and documentation
• Qualified candidates must permanently reside in Ireland and be able to commute to Keeper’s Cork office as required

Preferred Qualifications

• Experience supporting SaaS or cybersecurity organisations
• Familiarity with mobile device management or endpoint management platforms
• Experience with employee onboarding and offboarding processes
• Familiarity with basic Active Directory, Microsoft Entra ID or other identity platforms
• Experience supporting office networking, conference room or audiovisual technologies
• Relevant IT certifications such as CompTIA A+, Network+, Microsoft or similar

Benefits

• Onsite lunches
• Private healthcare (no wait period)
• Pension contribution (no wait period)
• Sick Pay
• Bike-to-Work Scheme (if local)

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keeper Candidate Privacy Notice

This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).

1. Data We Collect

Information You provide:

• Contact details, CV/resume, cover letter
• Employment history, qualifications, work eligibility
• Application responses and uploaded documents

Information We generate:

• Interview notes, assessments, communications
• Scheduling information

Information From Others:

• Recruiter/referral information who submit your profile
• References (with your consent, before final offer)
• Public professional profiles
• Background verification (post offer)

Voluntary Diversity and Equal Opportunity Information

• We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements

2. How We Use Your Data

• Assess your application and suitability
• Manage interviews and recruitment workflow
• Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
• Comply with employment law obligations

3. Legal Basis

• Legitimate Interests (recruitment management, security and integrity of the hiring process)
• Contracting steps (for progressed candidates)
• Legal and regulatory compliance obligations; explicit consent where required

4. Who We Share Information With

Internal:

• HR, hiring managers, interviewers*, IT support for system administration

*Note - diversity and equal opportunity data is not shared with hiring managers.

Third Parties:

Service providers who assist with:

• Applicant tracking, recruitment systems and assessment providers
• Background verification vendors (post offer)
• Recruitment agencies (where applicable)
• Tools to support communication, collaboration and to securely store your data

Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.

5. International Transfers

Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.

6. Security

We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.

7. Retention

We keep your data for 24 months from your last application activity, then delete or anonymize it.

Exceptions:

• You opt into our talent database for further retention by providing consent (extended retention)
• You're hired (transfers to employee records)

8. Your Rights

You have the following rights and can contact us at the email below to exercise them:

• Access, correct, or delete your data, subject to applicable law and retention requirements
• Object to or restrict processing
• Withdraw consent (where applicable)
• Request data portability
• Lodge a complaint with your data protection authority

If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. 

When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.

9. Automated Decisions

Keeper does not make hiring decisions using solely automated processing.

10. Contact - Candidates can send privacy questions to: [email protected]