(Jr) Data Migration Specialist (Client Onboarding)

The Kenko Revolution

AI is transforming our lives, making health a priority. In the next decade, fitness and wellness will become a $10 trillion industry, with personalized longevity routines helping people live past 100.

But fitness business owners are struggling-marketing is complex, operations are overwhelming, and growth feels out of reach. Kenko is changing that.

We free business owners to focus on their craft while AI handles front desk tasks, sales, and customer engagement-getting more reviews, converting leads, and retaining members.

By uniting marketing, operations, and customer experience into one AI-powered platform, Kenko is making fitness entrepreneurship effortless-just like Shopify did for e-commerce.

Our mission? To power 100,000 fitness & wellness businesses worldwide.

Responsibilities

• Develop and maintain deep expertise in Kenko’s product offerings, including features, functionality, and capabilities.
• Lead data migration efforts for customers transitioning from other systems - ensuring data is accurately understood, mapped, and securely migrated into Kenko.
• Identify inconsistencies, flag anomalies, and proactively fix data issues to maintain high data integrity.
• Run and manage basic modifications to Python scripts used in implementation workflows.
• Drive and contribute to migration automation initiatives to improve customer onboarding speed and experience. Leverage AI tools and automation to streamline repetitive tasks and improve accuracy.
• Oversee the submission and updates of client-branded apps to the App Store and Google Play. Ensure all app assets meet platform guidelines and ensure timely resolutions for any rejections or delays.
• Create and maintain product documentation such as user guides, FAQs, and knowledge base articles to support both customers and internal teams.
• Contribute to the development of training materials, including videos and step-by-step guides, to support effective product onboarding and usage.
• Identify process gaps and suggest improvements to increase efficiency and scalability.

Requirements

• Minimum 1 - 2 years SaaS experience
• Excellent communication skills - both oral and written
• Data-driven mindset and excellent analytical skills is a must
• Excel proficiency is a must
• Basic knowledge of Python is preferred
• Demonstrated Data / Analytics experience
• Being technically adept, and the ability to pick up and learn new products, tools, and technology
• Good interpersonal skills and ability to collaborate with various cross-functional teams to solve business and tech problems.
• Ability to act in a responsive and sensitive manner to all customer inquiries
• Great phone, chat, and email etiquette
• Willing and available to work in US time zone
• Team player to collaborate with the Sales and CSM team