BALENCIAGA Store Manager

Summary

Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity.

In 2021, Balenciaga’s 50th Couture collection-the House’s first since its founder retired in 1968 - reintroduces a standard of cutting-edge elegance.

From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director.

In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.

Job Description

We are currently seeking a Store Manager who will report to the Retail Manager Italy of our new store in Milano Galleria Vittorio Emanuele II.

Your opportunity

To develop the store's turnover by managing the sales team, expanding the customer-base and establishing customer loyalty, employing Balenciaga's sales strategy and image.

How you will contribute

• Store sales management: business report, follow-up and application of procedures, till supervision, sales support;
• Day-to-day management of the team (individual and group coaching, refocusing interview…) and weekly and monthly meetings;
• Development of customer portfolio: winning new customers, building a network, following up CRM, handling disputes;
• Personnel management: management of schedules, uniforms, analysis of human and material needs, recruitment interviews and induction of new recruits (introduction, product training, monitoring, assessment…);
• Guarantee the respect of the Retail Excellence program;
• Feedback (results, quality…), improvement proposals and action plans;
• Positioning and presentation of collections in accordance with the Merchandising policy;
• Analysis and follow-up of all sales and budget indicators;
• Participation in inventories according to procedure and search for differences;
• Follow-up and control of stock statuses, management of restocking;
• Management of repairs and rework;
• Assuring the management of the after sales service of the corners;

Who you are

• You have significant experience in team management, in store management and in the sale of luxury products;
• You have good social skills and a very good ability to listen, a strong sense of responsibility;
• You are willing and responsive;
• You are service-oriented and persuasive;
• You must have a customer portfolio and know local customers;
• You have a good knowledge of IT tools and a keen sense of product and fashion culture;
• You have worked in a fast past environment;
• Your Italian & English must be fluent;

Why work with us?

This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

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