BOUCHERON Sales Associate

Summary

This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description - Retail Selling:

Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.

Speciality Description - Client Advisor:

Advises our customers during the buying journey. Presents the collection using brand standards. Follows company values as the visible face of the brand. Contributes to reaching sales targets and enhances customer satisfaction. There are specific Jewelry Client Advisor Job Profiles for roles selling jewelry and watches.

Job Description

Responsibilities:

• Act as a brand ambassador and demonstrate in-depth knowledge of the Maison history, current product collections, trends and market activities

• Deliver the high standard of customer service/hospitality to all customers
• To reach the monthly and yearly sales turnover through daily walk-in & our customer database, ensure proper customer follow up actions
• Ensure professional knowledge of our brand, products and marketing activities

· Assist in daily operations including but not limited to stock management and shop presentation

• CRM development (Strategy & Practice)

· Process payments and handle cash and credit/debit cards

• Market intelligence (Regular Competitors Updates)
• To participate in merchandising feedback at boutique to increase the brand exposure & customer attraction

Requirement:

· Minimum 3 years of retail frontline experience, experienced from luxury jewelry and watches industry will be an advantage

· Passionate in luxury jewelry, positive and mature mindset

· Ability to adapt to changing and target-oriented environment

· A good team player with good communication skills, customer service mindset and the ability to build and maintain customers relationships

· Good command of Cantonese, English and Mandarin

· Immediate availability is preferable

Job Type

Start Date

Schedule

Organization