GINORI 1735 - Client Experience & Engagement Intern

Summary

Job Description

About us

A global Luxury group, Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maisons to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way.

Ginori 1735 is an expression of excellence in Italy and in the world in the high artistic manufacture of porcelain, able to combine craftsmanship, creativity, and attention to progress. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity.

We’re currently seeking an internship in Client experience and engagement who will report to the WW Client Experience & Retail Excellence Senior Manager as part of our dynamic team in Sesto Fiorentino

Your opportunity

As Client Experience and Engagement Intern, you will support the Omnichannel team to enhance our client engagement strategy and contribute to revenue growth. You will gain hands on experience in client profiling, support the stores with their day to day clienteling activities, measuring campaign performance, and developing actionable insights to drive loyalty and engagement. You will also be involved in the organization and implementation of client experiences in store and during Factory visits. This is an exciting opportunity to contribute to the evolution of a luxury heritage brand through data-driven decision-making.

How you will contribute

Key Responsibilities

• Support the senior manager in defining customer journeys across all touchpoints and keep track of clienteling KPIs with the stores.
• Assist in customer segmentation and profiling using demographic, behavioral, and transactional data. Prepare monthly dashboards to monitor main client KPIs.
• Contribute in developing tools and client engagement content to develop the in store client experience.
• Support the senior manager with the implementation of in-store event formats, factory visits and client experiences in and around Florence.
• Support the senior manager with the client engagement budget tracking, invoicing and administrative event tasks.

Who you are

• Pursuing or recently completed a degree in Marketing, Statistics, Economics, Data Science, or a related field.
• Strong interest in luxury retail, customer experience, and brand loyalty as well as luxury goods, design or home décor.
• Strong analytical skills with attention to detail.
• Proficiency in Excel or Google Sheets;
• Familiarity with CRM tools (Salesforce Marketing Cloud, HubSpot, or similar) is advantageous.
• Strong organizational and communication skills, with the ability to synthesize data into clear insights.
• Fluent in English and ideally in Italian.

What We Offer

• Immersive experience in a luxury heritage brand undergoing digital transformation.
• Opportunity to collaborate with international teams in marketing, digital, and retail.
• Exposure to real-world marketing data, tools, and strategic projects as well as being involved in B2C client activations and experiences.
• A dynamic and creative work environment

Why work with us?

This is a fabulous opportunity to join the Kering adventure and and to actively contribute to the development of the business by becoming part of a thriving team in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

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