QEELIN_Store Manager

Summary

This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description - Store Management:

Oversees and guides the stores to ensure a unique client experience. Manages the relationship between clients and sales teams. Serves as the visible face of the brand to clients.

Speciality Description - Store Manager:

Oversees the business at 360 degrees. Ensures a unique client experience and achieves business goals by using effective sales strategies and CRM activities. Promotes staff engagement, motivation and development. Follows visual guidelines to ensure immaculate product display and store image. Ensures store operational procedures run smoothly and efficiently. Represents the brand and company values at all times.

Job Description

BACKGROUNDS AND REQUIREMENTS

Possess over 5 years of store management experience in the luxury industry.

Bachelor’s degree or higher.

Familiar with the sales and operational processes of luxury/jewelry retail stores.

Deep understanding of fundamental customer service principles.

Proficient in Microsoft Office and other office software (especially Excel).

Fluent in both English and Mandarin.

Results-driven, proactive, with excellent teamwork spirit.

Outstanding communication and interpersonal skills, with strong leadership abilities.

Willing to embrace challenges, quick to learn, and adaptable to a fast-paced and evolving company environment.

Capable of working effectively under pressure.

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