Guest Relations Coordinator

Guest Relations Coordinator

(20900)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The Guest Relations Coordinator is responsible for creating Amazing Experiences and Everlasting Memories for guests throughout the in-house stay stage of the guest journey. This role services as a key point of contact for guests, proactively anticipating their needs, responding to their requests, and ensuring their expectations are consistently met and exceeded.

Key Duties & Responsibilities

• Create warm, personalized guest experiences by anticipating needs, providing assistance, and exceeding expectations
• Maintain a visible presence throughout the Resort, building genuine relationships with guests and gathering feedback on their experience
• Manage in-house guest requests, arrangements, concerns, and complaints, ensuring timely resolution
• Maintain accurate guest profiles and preferences, communicating any relevant information to the appropriate departments
• Coordinate warm welcomes, fond farewells, special occasions, and personalized amenities
• Remain informed on upcoming guest arrivals, including VIP guests, groups, and other significant activities
• Keep an updated knowledge of Resort facilities, accommodations, services, offerings, and activities, as well as local attractions in the area
• Promote Resort experiences, identifying opportunities to convert interest into bookings
• Collaborate with other departments to ensure seamless guest service operations
• Perform additional responsibilities as assigned by the Manager, Host or other members of management

Skills, Experience, & Educational Requirements

• Previous experience in a guest relations, guest services, front office, concierge, or similar role within a hotel or resort environment
• Strong passion for hospitality
• Proficient in Microsoft Office, Opera PMS, and other hospitality applicants
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests and colleagues
• Ability to remain calm and composed under pressure in a fast-paced setting

Benefits

• Medical Insurance: 80% Employer-Covered (Full-Time, Year-Round Only)
• Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)
• 401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)
• 25 Days of Paid Time Off (Full-Time, Year-Round Only)
• Subsidized Colleague Housing
• Winter Season Pass Program: Ski Pass or Fitness Pass (Subject to Availability)
• Complimentary Transportation
• Complimentary Meals on Shift
• On-Property Discounts Across Food & Beverage, Wellness, and Retail
• Travel Discounts Across Kerzner Properties Worldwide

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.