Rooms Intern

Rooms Intern

(21135)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

Rooms Interns will gain exposure to One&Only Moonlight Basin's diverse Rooms operations, with opportunities to experience the Connectivity (Concierge), Front Office, Host (Guest Services), and Housekeeping areas. These individuals will develop an understanding of the many facets of the guest experience, both operationally and administratively. Through this experience, Interns will gain a well-rounded perspective of luxury Rooms operations while contributing to the seamless delivery of a five-star guest experience.

Key Duties & Responsibilities

Connectivity (Concierge):

• Maintain a strong knowledge of resort services, the local area, and key experiences
• Manage the guest experience from pre-arrival planning through departure by assisting with personalized itineraries and recommendations
• Provide thoughful recommendations for local attractions, dining spots, shopping sites, outdoor activities, and cultural experienced based on individual guest preferences
• Assist with Food & Beverage, Recreation, and Wellness reservations, including confirmations, modifications, and cancellations
• Ensure guest profiles are curated and communication across all appropriate departments across the resort
• Follow through on guest requests from initial inquiry through completion, ensuring a high level of service throughout the process

Front Office:

• Support the guest arrival and departure processes, including check-in and check-out procedures using the resort's Property Management System (PMS)
• Support pre-arrival preparations by reviewing guest profiles, preferences, and requests to help deliver a personalized arrival experience
• Engage with guests with professionalism, polish, and genuine hospitality
• Respond promptly and thoughtfully to guest inquiries, request, and concerns, escalating issues appropriately when needed
• Assist with guest recovery efforts, learning how to address service concerns with empathy, discretion, and follow-through
• Develop an understanding of room inventory management, rate structures, packages, and promotions, billing procedures, and folio management
• Collaborate with the Connectivity (Concierge), Host (Guest Services), and Housekeeping teams to communicate room updates, guest needs, and special requests

Host (Guest Services):

• Maintain a strong understanding of resort amenities, services, offerings, and daily operations to confidently give guests accurate information
• Escort guests throughout the resort, including providing property orientations and luggage services
• Fulfill guest requests by coordinating and delivering amenities and other-in room needs
• Coordinate guest transportation, parking, and other logistical arrangements
• Respond to guest concerns with urgency, partnering with appropriate departments to facilitate effective resolution
• Anticipate guest needs, identifying opportunities to offer personalized services that exceed expectations

Housekeeping:

• Participate in guest room and public area inspections, evaluating spaces against luxury cleanliness, presentation, and maintenance standards
• Assist with the preparation and organization of daily room assignment reports
• Monitor housekeeping supplies through inventory management
• Coordinate turndown services, special room setups, and amenity deliveries
• Develop an understanding of housekeeping procedures, including room status updates, lost and found procedures, and guest laundry services

Other:

• Perform additional responsibilities as assigned by the Assistant Manager, Housekeeping or other members of management

Skills, Experience, & Educational Requirements

• Must be a current student or a recent graduate (within 2 years) of a university hospitality program
• Must be able to commit to a minimum 3-month (90-day) internship
• Prior working experience in hospitality is strongly preferred
• Passionate about hospitality, with an interest in developing a career within the luxury hospitality industry
• Professional, polished, and positive guest-focused approach
• Strong communication and interpersonal skills
• Willingness to work flexible hours, including evenings, weekends, and holidays

Benefits

• Medical Insurance: 80% Employer-Covered ( Full-Time, Year-Round Only )
• Dental, Vision, and Life Insurance: 100% Employer-Covered ( Full-Time, Year-Round Only )
• 401(k) Program Participation: 4% Employer Match ( Full-Time, Year-Round Only )
• 25 Days of Paid Time Off ( Full-Time, Year-Round Only )
• Subsidized Colleague Housing
• Winter Season Pass Program: Ski Pass or Fitness Pass ( Subject to Availability )
• Complimentary Transportation
• Complimentary Meals on Shift
• On-Property Discounts Across Food & Beverage, Wellness, and Retail
• Travel Discounts Across Kerzner Properties Worldwide

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:

• Remaining in a stationary position for long periods
• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.