Account Director - Financiers

Purpose of the role

The successful candidate will own Keyloop's relationships with financiers, both captive (OEM-owned) and independent, while maximising client adoption of the Keyloop Retention Hub through a customer retention lens and growing the use of Keyloop's AI-based capabilities within the Retention space. The role is UK-based with a global account book and regular international travel, reporting directly into the Financiers & Fleet Director. The candidate will understand the commercial dynamics of automotive finance and be equally comfortable operating at operational and senior commercial/strategic levels within each financier.

Key Headlines

• First point of contact for existing and new financier accounts, spanning captive and independent financiers.
• Own the senior relationship with financiers and grow the Keyloop Retention Hub agenda across their organisations and, where relevant, their dealer networks.
• Drive adoption of the Keyloop Retention Hub with a specific focus on customer retention outcomes.
• Lead cross-sell of AI-based capabilities within the Retention space (such as AI video and lead nurture), and identify new client opportunities across the wider Keyloop portfolio.
• UK-based role with regular international travel; account book is global.
• Monthly face-to-face team meetings in the UK.

Key Duties & Responsibilities

• Deliver excellent account management across captive and independent financier stakeholders.
• Maintain weekly dialogue with clients on Keyloop Retention Hub adoption and customer retention outcomes.
• Build and maintain multi-level relationships within financier organisations (commercial, risk, retention/customer, operations and IT), from operational teams through to senior leadership.
• Develop and apply a thorough understanding of financier commercial models, the customer ownership lifecycle (including PCP/PCH and trade cycle management) and retention dynamics, and how these intersect with dealer network operations.
• Support contract renewals and commercial negotiations alongside Legal and the Enterprise Team, including liaison with financier procurement and legal teams.
• Position the Keyloop Retention Hub and its AI-based capabilities as drivers of customer retention and commercial value in client conversations.
• Produce Quarterly Review Packs covering retention outcomes, adoption of the Retention Hub and AI-based capabilities, and system development delivered.
• Collaborate with key financier contacts to understand their short, medium and long-term retention strategies, ensuring Keyloop is the partner of choice.
• Keep product/sales presentation material and POS assets current and available on shared portals.
• Feed back market intelligence on competitor retention and AI-based offerings to sharpen internal positioning.

Skillset and Experience required

• Experience within the automotive sector, ideally within automotive finance (captive or independent financier).
• Direct experience working with captive or independent financiers - understanding of their commercial models, customer lifecycle and retention priorities, and relationships with dealer networks. Financier-side experience is strongly favourable.
• Thorough understanding of the automotive finance customer lifecycle, including origination, contract management, end-of-contract customer journey, and retention and trade cycle management.
• Experience selling SaaS/cloud-based solutions.
• Proven track record in account management, ideally managing senior corporate stakeholders within financiers.
• User or provider experience with customer retention solutions, ideally within automotive finance.
• Customer- and outcomes-focused, with the maturity and diplomacy to manage engagement across financier stakeholder levels - from operational through to senior commercial/strategic.
• Able to implement a professional, structured sales approach using MEDDPIC (Keyloop's preferred sales methodology) - covering Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Identify Pain and Champion - alongside use of Salesforce.
• Self-driven, ambitious, resilient, highly motivated, competitive, resourceful, excellent communication skills, especially around listening, questioning - politely assertive.
• Fluency in English is required, and proficiency in another European language - such as French, Spanish, Italian, or German - is preferred.
• Highly organised within a process-oriented environment. Computer literate and familiarity with SF.com an advantage.
• Fluency with AI tools such as Claude and Copilot is a plus but not mandatory.