Technical Delivery Director

The Senior Technology Delivery Lead is accountable for the successful delivery of complex technology solutions and services, combining deep technical expertise, people leadership, commercial judgement and senior client engagement.

This is a hands-on technology leadership role. The successful candidate will operate comfortably at both strategic and technical levels, working directly with architects, engineers and platform specialists to challenge designs, technology choices and delivery approaches. They will lead multidisciplinary teams and ensure solutions are technically robust, secure, scalable, commercially viable and aligned to client and business outcomes.

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Job Description:

*MUST BE ELIGIBLE FOR SC CLEARNACE*

What you'll be doing:

Technology Leadership & Technical Delivery

• Own end-to-end technology delivery across complex programmes and services, from mobilization, discovery and solution design through implementation, transition and live operation.
• Provide hands-on technical leadership, working with architects, engineers and specialists to review and challenge solution designs, technology choices and delivery approaches.
• Maintain sufficient technical depth to identify design weaknesses, delivery risks and operational issues before they affect outcomes.
• Ensure solutions address scalability, resilience, security, performance, interoperability, operability, maintainability and cost.
• Drive resolution of complex technical issues, remove delivery blockers and uphold appropriate engineering and architecture standards.
• Balance strategic technology direction with practical implementation, delivery constraints and client priorities.

Cloud, Hyperscaler & Enterprise Platform Leadership

• Work effectively with major cloud, hyperscaler and enterprise platform providers, including AWS, Microsoft Azure, Salesforce and ServiceNow, together with their partner ecosystems.
• Collaborate with platform providers, alliance partners and internal architecture teams on solution architecture, technology roadmaps and complex client opportunities, including Salesforce, Mulesoft, Snowflake and others.
• Challenge whether proposed solutions make appropriate use of native platform capabilities, integrations, automation and security controls.
• Prevent unnecessary complexity, vendor lock-in, duplicated capability, technical debt and avoidable run cost.
• Assess platform and partner proposals against business outcomes, technical fit, delivery risk, commercial value and long-term sustainability.

Client & Senior Stakeholder Leadership

• Act as a trusted senior technology partner to clients and internal leaders, translating complex technical matters into clear business, operational and commercial implications.
• Engage credibly with CIOs, CTOs, enterprise architects and business executives, as well as senior representatives from strategic technology partners.
• Constructively challenge client and stakeholder assumptions where proposed requirements or solutions could create unnecessary cost, risk, complexity or technical debt.
• Present credible alternatives supported by evidence, technical reasoning and a clear understanding of desired business outcomes.
• Create alignment across technology, operations, commercial and business stakeholders where priorities or viewpoints conflict.
• Be an excellent communicator that drives decisions and outcomes.

Delivery, Risk & Governance

• Take accountability for delivery outcomes, quality, timelines, dependencies, risks and commercial commitments.
• Establish proportionate technology governance that supports pace and control without unnecessary bureaucracy.
• Proactively identify technical, operational, security and delivery risks and ensure effective mitigation and escalation.
• Provide clear, evidence-based reporting to senior leadership and clients.
• Drive continuous improvement across engineering quality, delivery practices and technology operations.

What we're looking for:

Essential Experience:

• Significant senior-level experience delivering large-scale, complex enterprise technology solutions or services.
• A strong technical background with evidence of remaining hands-on and technically engaged while operating in a senior leadership role.
• Demonstrable experience working with major platforms and ecosystems such as AWS, Microsoft Azure, Salesforce, Snowflake and ServiceNow.
• Experience engaging directly with hyperscalers, software vendors, strategic partners and systems integrators on architecture, roadmaps and client solutions.
• Broad understanding of cloud, SaaS/PaaS, applications, APIs and integration, data platforms, cybersecurity, infrastructure, automation and DevOps.
• Proven experience making, reviewing or challenging significant architecture and technology decisions.
• Experience applying Agile, DevOps and relevant IT service-management principles in complex delivery environments.
• Proven experience leading and developing multidisciplinary technical teams, including managers and senior specialists.
• Strong client-facing experience, including constructive challenge of senior stakeholders on technology strategy and solution direction.
• Strong commercial judgement, connecting technical choices with cost, risk, scalability, service performance and customer outcomes.
• Experience working with regulated industries and/or the public sector

Qualifications & Professional Development:

• Relevant degree or equivalent practical experience is expected.
• Architecture, cloud, platform, security, Agile or service-management certifications are advantageous where supported by demonstrable delivery experience. Examples may include AWS, Microsoft Azure, Salesforce, ServiceNow, TOGAF, ITIL or recognised Agile/DevOps certifications.

Leadership Profile:

• A technologist first, not solely a programme or delivery manager.
• Able to move seamlessly between detailed design discussions and executive-level client conversations.
• Confident to challenge senior stakeholders while remaining constructive, evidence-led and collaborative.
• Combines technical depth, commercial judgement, people leadership and client credibility.

How this aligns to our Capita's values:

• Customer First, always: Builds trusted client partnerships and delivers secure, scalable and commercially sound technology solutions that are driven by customer needs and measurable business outcomes.
• Fearless Innovation: Challenges conventional thinking and uses evolving technologies, cloud platforms and engineering practices to simplify solutions, reduce technical debt and continuously improve delivery.
• Achieve Together: Brings together multidisciplinary teams, clients, technology partners and senior stakeholders to solve complex problems collaboratively and deliver shared outcomes.
• Everyone is Valued: Creates an inclusive environment where people are empowered to contribute, challenge assumptions, develop their capabilities and take ownership of technology decisions and outcomes.

Customer first, always Fearless innovation Achieve together Everyone is valued

Join Capita - Where Innovation Meets Opportunity

Capita is a dynamic leader in consulting and digital services, helping some of the UK’s most recognized organizations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors-government, healthcare, education, and finance-offering you the chance to contribute to projects that impact millions of lives. At Capita, you’ll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion.

We’re committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you’re ready to make an impact and grow your career, Capita is the place for you. Check out our websitewww.capita.com

What's in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [email protected] and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

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