Account Manager

Key Duties & Responsibilities

• Own the Relationship: Serve as the primary point of contact for a defined portfolio of clients, building trusted advisor relationships with senior stakeholders.
• Drive Retention and Growth: Lead initiatives to retain clients and expand revenue opportunities with the sales executive on the accounts through upsell and cross-sell strategies.
• Lead the Pod: Coordinate cross-functional teams (sales, professional services, customer success) to deliver cohesive account strategies and ensure aligned execution.
• Strategic Planning: Develop and maintain strategic account plans, identifying client goals, risks, opportunities, and business outcomes.
• Customer Advocacy: Represent the voice of the customer internally, ensuring that product development, support, and service delivery align with client needs.
• Performance Monitoring: Track account health and performance, using data and insights to proactively address challenges and improve both adoption and satisfaction.

Skills/Knowledge & Experience

• At least 4 years of hands-on experience managing client accounts, with a focus on customer success and business growth.
• Proven experience in account management, preferably within the SaaS or software sector.
• Strong understanding of SaaS business models and customer lifecycle management, experience in automotive retail is a bonus!
• Familiarity with sales methodologies such as solution selling or consultative selling.
• Knowledge of customer success best practices and account retention strategies.
• Exceptional relationship-building and communication skills, with a consultative and customer-centric approach.
• Ability to lead cross-functional teams and manage multiple stakeholder relationships across complex environments.
• Comfortable with commercial discussions, contract negotiations, and revenue accountability.
• Strategic thinker with a results-driven mindset and the ability to translate business needs into actionable solutions.
• Willingness to travel as needed across the UK.