Technical Support Engineer

Company: KG Invicta Services Pvt Ltd

Website: Visit Website

LinkedIn: Visit LinkedIn

Business Type: Enterprise

Company Type: Service

Business Model: B2B

Funding Stage: Seed

Industry: IT Services

Salary Range: 3-4 Lacs PA

Job Description

Tech Support Executive L2

KG Invicta Services (KGiS) is a global Business Process Consulting and Management (BPCM) services company with over three decades of experience. With 2,500+ employees and 150+ clients worldwide, KGiS delivers technology-enabled business solutions across Healthcare, Contact Center Services, Finance & Accounting, HR & Talent Services, and Software & Automation. The company operates across India, the USA, Belize, UAE and Malaysia.

Roles & Responsibilities

• Provide Level 2 support for Windows desktops and laptops (hardware & software).
• Configure, troubleshoot, and support Microsoft Outlook, Exchange/IMAP email accounts, and mobile email setup
• Use critical thinking and logical probing techniques to identify root causes of issue
• Provide remote support to end-users with varying levels of technical proficiency.
• Guide users with patience and empathy, especially those who are not tech-savvy.
• Document troubleshooting steps and resolutions in the ticketing system
• Collaborate with other IT team members for systemic issue resolution
• Ensure adherence to IT policies, processes, and security standards
  
  

Required Skill Set

• Minimum 1 Year experience in IT desktop support or Level 2 technical support role.
• Strong knowledge of Windows 10/11, MS Office, and common desktop applications.
• Experience in email client configuration and email protocol handling.
• Proficient in network printer setup, print server management, and troubleshooting.
• Excellent interpersonal and communication skills, especially with non-technical users.
• Ability to multitask and manage time efficiently in a fast-paced environment