Customer Service Representative

kimberly Ryan Limited is a leading HR consulting firm in Africa with a global footprint across Nigeria, Ghana, Kenya, Sierra Leone, Uganda, and the United Kingdom. We offer comprehensive human resources and advisory services that help businesses scale, streamline operations, and maximize workforce performance.

We are recruiting to fill the position below:

Job Title: Customer Service Representative 

Location: Abuja (FCT) 
Employment Type: Full-time

About the Role

• The successful candidate will provide professional front office and customer service support to shareholders, stockbrokers, authorised representatives and other stakeholders.
• The role involves handling enquiries and service requests, resolving complaints, processing transactions and supporting the use of the company’s digital platforms.

Key Responsibilities

• Work with internal teams to resolve customer requests and improve the overall customer experience.
• Process assigned transactions and workflow requests accurately using ProcessMaker.
• Follow up on requests and complaints to ensure resolution within defined turnaround times.
• Onboard shareholders onto ShareholderLive and guide them on the use of self- service channels.
• Maintain accurate records and ensure confidentiality of shareholder information.
• Verify shareholder information and supporting documents for completeness and accuracy.
• Escalate complex enquiries, unresolved complaints and operational issues where necessary.
• Handle customer enquiries, complaints and service requests and ensure timely resolution.
• Attend to shareholders, stockbrokers and other stakeholders professionally across approved service channels.

Requirements

• Prior experience in registrar or share registration operations is an added advantage.
• Experience in the capital market, banking, or financial services is preferred.
• Minimum of HND or Bachelor's Degree in Business Administration, Accounting, Economics, Social Sciences or a related field.
• Minimum of 1 year of experience in customer service, front office, or operations.

Key Skills:

• Good attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Strong customer service, complaint-handling, and problem-solving skills.
• Good knowledge of Microsoft Office.
• Ability to work with workflow systems and digital platforms.
• Good time management and ability to work under pressure.
• Strong confidentiality, integrity, and teamwork.

Application Deadline: 20th November, 2026.