Insurance & HMO Operations Manager

• NCDF Group seeks an experienced Insurance & HMO Operations Manager to lead the establishment and day-to-day coordination of LifeCome HMO and LifeCome Benefits.
• As the first operational officer, you will play a central role in developing products, establishing operating systems, building partnerships and securing customers. This opportunity suits a knowledgeable, commercially minded professional who can translate business plans into practical delivery and measurable results.

Key Responsibilities

• Develop and implement launch and operating plans for both companies.
• Coordinate product development, pricing and partnerships with insurers, healthcare providers and distribution partners.
• Establish effective processes for customer enrolment, policy and benefits administration, claims coordination and complaints management.
• Coordinate regulatory readiness and compliance with relevant internal and external specialists.
• Build a customer pipeline through relationships with employers, institutions, associations and other target markets.
• Manage daily operations and recommend staffing, technology and resources as the businesses grow.
• Maintain clear operational records and provide regular performance reports to Group Management.

Candidate Requirements

• A relevant degree in Insurance, Business Administration, Finance, Health Management or a related discipline.
• At least seven years’ relevant experience in the HMO, health insurance or wider insurance sector, including management responsibility.
• Strong practical knowledge of HMO operations, insurance products, provider networks, claims administration and customer service.
• Demonstrated experience in business development, corporate sales or partnership management.
• Sound understanding of relevant regulatory requirements and compliance processes.
• Strong organisational, communication and leadership skills.
• Ability to work independently, establish processes and deliver results within a developing business.
• Relevant professional qualifications and experience launching products or establishing a new business unit will be an advantage.