Project Manager (Software Implementation)

About Kinetic

At Kinetic we're redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential.

With over 25 years of experience and trusted by more than 400 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. From bustling campuses to dynamic corporate environments, our technology adapts to the rhythm of each organisation, helping them thrive in a fast-changing world.

But we're more than just software. We're a team of passionate problem-solvers, innovators, and collaborators who care deeply about our customers and each other. Our culture is built on empowerment, community, and continuous growth. We believe in giving people the tools, support, and freedom to do their best work, and have fun while doing it.

Joining Kinetic means being part of a purpose-driven business where your ideas matter, your development is supported, and your impact is real.

The Role

The Project Manager is responsible for leading the successful delivery of customer implementations across both student and commercial projects within the Professional Services team.

This role combines structured project leadership with strong commercial awareness, ensuring projects are delivered on time, within scope and budget, while maximising customer value and business outcomes.

You’ll act as the central point of coordination across customers, consultants, and internal teams, taking ownership of governance, financial performance, risk management, and stakeholder engagement throughout the full project lifecycle.

We want to be upfront: this is a fast-paced role. At any one time you’ll be managing multiple projects, stakeholders and priorities, so you’ll thrive here if you’re dynamic, highly organised and comfortable working under pressure. You’ll also play an active part in shaping how we deliver, bringing best practice and championing continuous improvement across our PMO.

What You'll Be Doing

• Lead end-to-end delivery of customer implementations across both student and commercial projects

• Oversee change requests, assessing their impact on scope, timelines and cost, and ensuring they are agreed, documented and delivered

• Take ownership of project scope, timelines, budgets, and commercial performance

• Create and manage detailed project timelines in Monday.com, with delivery backlogs held in Jira

• Manage project administration in Salesforce, including budget tracking and billing

• Use AI tools to automate and optimise workflows and day-to-day project administration

• Facilitate project governance including RAID logs, change logs, status reporting, and meetings with clients and internal stakeholders

• Manage customer stakeholders, ensuring expectations are aligned and proactively addressed

• Identify and mitigate risks, dependencies, and change requests to protect commercial outcomes

• Monitor revenue, margins, and billable utilisation across projects

• Collaborate closely with Professional Services, Cloud Operations, Technical Services, Product, and Support teams to ensure smooth software delivery

• Support pre-sales activities and pipeline planning when required, providing delivery input and effort estimates

• Work as part of a wider PMO, drawing from a shared resource pool and balancing priorities across the portfolio

• Help implement best practice and continuous improvement activities across project delivery

• Help continuously improve project delivery frameworks, tools, and reporting standards

What You'll Bring

Essential Experience

• A recognised project management qualification (e.g. PRINCE2, APM PMQ, PMP)

• Demonstrated experience delivering software implementation projects

• A track record of managing multiple projects at once in a fast-paced environment, staying calm and organised under pressure

• A dynamic, proactive approach, comfortable with shifting priorities and lots of moving parts

• Strong commercial awareness, including budgets, margins, billing, and change control

• Confidence using project tools such as Monday.com, Jira, and Salesforce

• A genuine interest in using AI to automate and optimise workflows, and a continuous improvement mindset

• Excellent communication and stakeholder management skills, with both clients and internal teams

Nice to Have

• An Agile project management qualification (e.g. PRINCE2 Agile, AgilePM, PMI-ACP)

• Experience in SaaS environments (strongly preferred), with the ability to quickly understand complex applications

Benefits and Perks

At Kinetic, we believe work should come with rewards that make a real difference. Here's just a taste of what you can expect when you join us:

• 25 days holiday (plus bank holidays), with extra days the longer you're with us

• Two paid wellbeing days each year, with a budget to enjoy some time out with someone important to you

• Enhanced pension contributions to support your future

• Two paid days a year to give back through volunteering, charity work, or sustainability projects with our Green Team

• Salary sacrifice schemes for electric vehicles and cycle-to-work

• 24/7 access to our Employee Assistance Programme for confidential advice and support

• A full annual health check to keep you at your best

• A flexible benefits platform, from life assurance and learning opportunities to retail discounts and cinema tickets

• A genuine people-first culture where your growth and wellbeing come first

• Performance-related bonus scheme to reward your contribution

• Regular socials, from team get-togethers to all-company celebrations, with each department owning a budget for their events

• The opportunity to attend group conferences, away days and learning forums both in the UK and abroad, network with other talent

We've created a welcoming office environment, with well-stocked kitchens offering free breakfast, fresh fruit, hot and cold drinks, and a range of tuck shop goodies to keep you fuelled throughout the day.

Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.