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Salary
$26k – $58k per year (Estimated)
Location
In office (Mexico, Mexico City)
Seniority
Middle · 3+ years exp
Overview
Company
Impact
Profile match
KION Group is a Frankfurt company that owns the Linde and STILL forklift brands and the Dematic automation business. Its supply chain solutions arm builds automated warehouses and the software that runs them for retailers and manufacturers. The group is one of the biggest industrial trucks and automation companies in the world.
Dematic has a need for a Controls Engineer in Dematic's Technical Support group, Customer Service. The successful candidates will have experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue.

We offer:

This is What You Will do in This Role:

  • Participates in the support of Complex systems that integrate hardware and software.
  • Provides support in Complex material specification, schematic troubleshooting and appropriate follow-up.
  • Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction.
  • Provide troubleshooting expertise to Dematic's customers.
  • Travel between 10-20% to different customer locations which may include weekends and overtime.

Tasks and Qualifications:

What We are Looking For:

  • Bachelor's Degree
  • 3 to 5 years of experience in a related field providing Customer Service Support.
  • Experience with Allen Bradley Logix PLC controls platforms.
  • Experience with controls hardware troubleshooting.
  • Siemens and Modicon PLC experience a plus.
  • Electrical troubleshooting experience.
  • Strong Customer Service mentality.
  • Strong verbal communication skills over the phone.
  • Ability to work independently.
  • Ability to in shifts.
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