Service Operation Supervisor

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale-faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

• Observe and execute the service business processes and procedures
• Reduce the billable collection cycle time
• Lead and oversee the end-to-end quotation process for spare parts and service contracts, ensuring accuracy, competitiveness, and alignment with regional business objectives.
• Govern contract lifecycle management, including timely CRM booking upon receipt of customer Purchase Orders (POs) and ensuring robust internal tracking and compliance.
• Act as an escalation point for customer issues and disputes, driving resolution through cross-functional coordination while maintaining strong customer relationships.
• Ensure data governance and system integrity across customer, contract, and transactional databases to support operational excellence and reporting accuracy.
• Oversee billing operations, including invoice and credit note generation, ensuring compliance with corporate policies and financial controls.
• Lead operational support functions, ensuring efficiency, standardization, and continuous process improvement.
• Champion continuous improvement initiatives, focusing on process optimization, automation, and enhanced customer experience.

Minimum Qualifications

• 5+ years relevant work experience.
• Degree in Business Administration or equivalent qualifications.
• Strong analytical skills, Process-oriented .
• Excellent communication skills, interfacing and convincing on all levels.
• Pro-active.
• MS Office advanced.
• Strong knowledge of SAP system (or similar ERP system).
• Fluent in English & Chinese [both oral and written].

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews-whether virtual or in person-is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.