Associate Manager, Business Analytics & Planning (Customer Experience)

Klook • English • Bachelor's Degree • Python • SQL • Tableau • A/B Testing • Looker • 2 months ago

Smart Apply

Similar jobs

1,911,180open jobs

111,752companies

251,137added this week

Browse all

Salary

≈ HK$22k – HK$54k per month (Estimated)

Location

In office (Hong Kong)

Seniority

Junior · 4+ years exp

Employment

Full-Time

Confirmed on the employer's own hiring board on Oct 22, 2026. First seen by Alion on Dec 9, 2025. Klook scores B on the Alion truth index.

Overview

Company

Impact

Profile match

Klook

Klook is a travel and experiences booking platform founded in 2014 in Hong Kong, selling attraction tickets, tours, activities, rail passes, transport, hotels, car rentals and eSIMs to travellers through its mobile-first app and website. It operates across Asia Pacific with large teams in Singapore, Taipei, Shenzhen, Kuala Lumpur, Seoul and Tokyo, and also builds booking and connectivity technology that lets merchants distribute their experiences online. It hires business development managers for experiences and hotels, product owners, pricing and platform engineers, site reliability and test engineers, tax managers and marketing interns.

klook.com • HQ: Hong Kong • Theme Parks & Attractions • Travel Agencies • Travel Technology • 1001-5000 employees • Est. 2014

Tech stack of Klook

Backed by Bessemer Venture Partners, TCV, Atinum Investment

About the Role

We are seeking a highly motivated and hands-on Associate Manager to join our CX Analytics team and act as a key analytical partner within our Customer Experience (CX) team. This role is for a self-starting individual contributor who works independently to translate complex data into actionable insights. You will go beyond just providing reports, actively partnering with stakeholders to solve business problems from a data-analytical perspective, directly shaping the customer journey and influencing strategy.

What you’ll do

Collaborate with CX stakeholders to analyze performance, derive business insights, and identify opportunities for improvement.
Independently own and execute high-visibility analytical projects from end-to-end.
Partner with stakeholders to define key success metrics and work with engineers on tracking and data transformation.
Design, build, and maintain comprehensive and user-friendly dashboards (Tableau/Google Data Studio) to track performance.
Analyze the end-to-end customer journey and A/B testing results to identify pain points and influence improvements.
Strategize with R&D, Product, and other Analytics teams on data collection and infrastructure to inform business decisions.
Coach stakeholders to become data-fluent in interpreting data and making data-driven decisions.

What you’ll need

Bachelor's Degree in a quantitative field (Statistics, Economics, Quantitative Analysis, Business Administration, etc.).
Minimum 4 years of hands-on experience in business intelligence/analytics, strategy consulting, or operations analysis.
Work experience in e-commerce, startups, OTAs, or tech companies is highly preferred. Exposure to Customer Experience, Customer Support, or Product Analytics is a strong plus.
Proficiency in programming or analytic tools such as SQL (BigQuery), Python
Familiar with data visualization tools such as Tableau or Google Looker Studio.
Robust analytical abilities, capable of offering valuable insights and directing stakeholders on the correct methods for evaluating data, not just producing reports.
Experience with modern data stack workflows, including data transformation (dbt) and version control (Git/GitLab), is a significant plus.
Experience in workforce planning analytics and/or applying advanced data modeling to solve complex business problems. Exposure to Generative AI applications in business intelligence is a significant plus.
Strong ownership & independence: A self-starter attitude, comfortable navigating ambiguous situations, and adept at priority management.
Track record of successfully driving cross-departmental projects.
Ability to thrive in a fast-paced, global environment and work with diverse cultural backgrounds.
Proficient in spoken and written English and Mandarin