SENIOR PEOPLE OPERATIONS COORDINATOR

SENIOR PEOPLE OPERATIONS COORDINATOR

Makati City, PhilippinesWork From HomeAdministrativePosted Sep 01

Make your next big career move by applying as KMC Solutions’ next SENIOR PEOPLE OPERATIONS COORDINATOR

The People Team exists to unlock the potential of every Illumineer and build the talent, leadership, andculture that powers Illumio's success.Guided by our "People First. Mission Always."philosophy, wecombine human connection, operational excellence, and AI-enabled innovation to create a workplacewhere exceptional people can do the best work of their careers while serving our customers andhelping the company grow, scale, and lead.

The People Operations team at Illumio is focused on delivering a best-in-class employee experiencethrough consistent, accurate, and scalable people processes.The People Operations Coordinator willsupport the day-to-day administration of core People Services activities, helping ensure employeeslifecycle tasks;employee inquiries, documentation, and HR systems updates are completed accuratelyand on time.

This role is ideal for someone who is highly organized, detail-oriented, service-minded, andcomfortable supporting repeatable administrative processes in a fast-paced environment

On top of your salary, here are the exciting benefits you can look forward to:

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a SENIOR PEOPLE OPERATIONS COORDINATOR include:

• Provide administrative support for standard employee lifecycle processes, including pre onboarding, onboarding, offboarding, and related documentation.
• Triage, track, and respond to employee and manager requests through ServiceNow or other People Services intake channels, escalating complex or sensitive matters as appropriate.
• Prepare, route, and maintain employee lifecycle documentation, including templates, letters, checklists, forms, and other process materials.
• Support Workday administrative tasks, including data entry, transaction support, employee record updates, and basic troubleshooting for employee lifecycle transactions.
• Provide administrative support for employee experience platforms, including Culture Amp, LearnUpon, and other People Team systems, by maintaining user access, supporting content and configuration updates, tracking participation, responding to routine inquiries, and assisting with ongoing People programs and initiatives.
• Assist with onboarding administration by coordinating required steps, tracking completion of tasks, updating records, and partnering with Recruiting Ops, IT, Payroll, and other teams as needed.
• Support offboarding administration by tracking key actions, preparing applicable documentation, coordinating handoffs, and ensuring timely completion of required process steps.
• Maintain accurate employee records and support recurring data audits to help ensure data quality, compliance, and process consistency.
• Help maintain People Services process documentation, knowledge articles, and playbooks, so employees and internal partners have clear, current resources.
• Support other People Operations administrative projects and recurring tasks as needed.

To apply, you must be an expert on the following requirements:

• 3+ years of experience in People Operations, HR shared services, or a related administrative support function.
• Strong attention to detail and ability to complete administrative tasks accurately and consistently.
• Customer-service mindset with clear, professional written and verbal communication skills.
• Ability to manage multiple requests, follow up on open items, and prioritize work in a high-volume environment.
• Comfort handling sensitive employee information with discretion and confidentiality.
• Experience supporting HR systems, ticketing tools, shared inboxes, trackers, or workflow tools; Workday and ServiceNow experience preferred.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Co-Pilot.
• Strong organizational skills and ability to follow established processes, checklists, and standard operating procedures.
• Collaborative approach and willingness to partner with People Operations, HRBPs, Talent Acquisition, Payroll, Finance, Legal, IT, and external vendors.
• Bachelor’s degree or equivalent practical experience preferred.

It will also be favorable if you are knowledgeable in:

Additional relevant knowledge or experience related to the above requirements will be considered an advantage.

Administrative

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