People & Workplace Coordinator (12 Month Contract)

The Role

The People & Workplace Coordinator supports the day-to-day administration of our People function and the smooth operation of our HQ workplace.

Reporting to the Director, People Operations, this role provides responsive administrative support to employees, coordinates core People processes and systems, and helps ensure our office is organized, welcoming, and running effectively.

This is a great opportunity for someone who is highly organized, service oriented, and interested in building experience across People Operations and workplace administration while partnering closely with our broader People Team.

• Work Location: In-Office 3-4 days per week (Required days: Monday, Tuesday, and Wednesday)

About You

• You have 1 to 3 years of experience in People or HR administration, workplace operations, office administration, or a similar employee or customer-facing role.
• You’re highly organized and comfortable managing multiple priorities, deadlines, and recurring processes while maintaining strong attention to detail.
• You enjoy helping people and bring a warm, responsive, and service-oriented approach to employee support.
• You’re proactive and notice when something needs attention, whether it’s an employee process, an incomplete record, or something within the physical workplace.
• You handle sensitive and confidential employee information with care and sound judgment.
• You’re comfortable learning and working across different systems and technology.
• You enjoy finding ways to make recurring processes simpler, more organized, and more efficient.

What You'll Do:

People Operations & Employee Support

• Serve as a first point of contact for Tier 1 employee questions, providing timely and helpful support related to People processes, policies, benefits, and systems, and directing more complex questions to the appropriate member of the People Team.
• Coordinate the administrative components of onboarding and offboarding for HQ and Retail employees, including HRIS workflows, documentation, and required employee information.
• Prepare employee letters related to promotions, transfers, title changes, compensation changes, and other employment updates based on direction and approval from People Business Partners.
• Process employee lifecycle changes in our HRIS, ensuring timely and accurate updates to employee records.
• Partner with Payroll on employee lifecycle changes and ensure new hire documentation is completed accurately and on time, providing the information required to support payroll processing.
• Maintain accurate employee information and documentation within our HRIS, completing regular updates and audits as needed.
• Prepare employment verification letters and other standard employee documentation as required.
• Support benefits administration, including enrolments, employee communications, deadline reminders, and basic portal troubleshooting.
• Support administration of our Employee and Family Assistance Program (EFAP).
• Coordinate and distribute our monthly People News communication.
• Provide administrative support for People programs, processes, and projects as needed.

People Systems & Compliance

• Monitor completion of required compliance training and coordinate employee reminders and follow-up.
• Maintain work authorization documentation and support the tracking of employee work permit renewals.
• Partner with Tech and E-commerce to administer employee discount access, including new hire setup, offboarding, and Tier 1 troubleshooting.
• Partner with IT to coordinate employee technology needs throughout the employee lifecycle, including equipment, initial workstation setup, account setup, and access removal during offboarding.
• Identify opportunities to improve the efficiency and accuracy of recurring People processes and administrative workflows.

Workplace Operations

• Serve as a primary point of contact for day-to-day HQ office needs, helping ensure the workplace is organized and well maintained.
• Welcome visitors and coordinate incoming and outgoing mail, deliveries, office email, phone calls, and general office inquiries.
• Conduct regular office walkthroughs and coordinate the resolution of facilities, maintenance, security, and operational needs.
• Administer building access, including issuing and deactivating security fobs.
• Maintain strong working relationships with building management, facilities vendors, and workplace service partners.
• Manage office inventory and coordinate the ordering and restocking of office supplies, equipment, snacks, and kitchen amenities.
• Partner closely with the Employee Experience Specialist and broader People Team to support employee programs and experiences.
• Identify opportunities to improve the efficiency and effectiveness of day-to-day workplace operations.

Salary

• Annual salary starting at $55,000-$65,000 CAD