Senior Payments Client Delivery Lead

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

Where you'll fit in

We're looking for a subject matter expert in payments to lead payments delivery for our clients in North America. You'll know how money moves in North America, from traditional channels to newer ones, and you'll turn that into tangible outcomes for our clients.

You'll be a hands-on individual contributor in a flat, agile team, working with Kraken's engineers and the client's teams. Our clients are large, established North American utilities with legacy systems and sometimes limited payments expertise. You’ll be looked at by our teams, and the clients, as an expert and a leader.

Payments is only part of the picture. You'll also be in conversations about debt management and the wider process of collecting money from customers, both those in arrears and those who pay on time.

What you'll own

• Leading payments implementations from discovery to go-live and beyond

• Understanding clients’ legacy systems and desired payments outcomes, and turning them into practical requirements and realistic plans

• Balancing operational, commercial and technical pressures to deliver the right solution for the client and for Kraken

• Recommending the right payment channels, integrations and reconciliation approach

• Advising on collections and debt management alongside payments

• Coaching colleagues on payments

This is a hands-on, individual contributor position. The role is North America based and your projects could be run from any state, travel is expected as part of this role.

We are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.

You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.

You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.

• We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.

What you'll bring

Essential

• Led payments implementations end to end in North America, as the driver rather not just a team member

• Expert knowledge of payments in North America, from traditional channels (e.g. ACH, wire, check and lockbox, card) to newer providers (e.g. Stripe, Adyen, GoCardless) and utility-focused bill payment providers (e.g. Paymentus, ACI Speedpay)

• Understanding of PCI DSS and NACHA rules and compliance

• Background in a fintech environment

• Ability to turn legacy systems and business problems into clear requirements

• Confident in discussing debt management and collections in utilities or any other sector.

• Experience explaining payments clearly to non-technical clients

• Credible in front of senior stakeholders

• Willing to travel

• We have a new office in New York City and will need you to be onsite 3 days a week. There will also be travel to client sites across the country at regular intervals.

Helpful

• Utilities, energy or recurring-billing experience

⭐ Why you'll love it here:

• Great medical, dental, and vision insurance options including FSAs.

• Paid time off - we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.

• 401(k) plan with employer match.

• Parental leave. Biological, adoptive and foster parents are all eligible.

• Pre-tax commuter benefits.

• Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.

• Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.

• Modern office or co-working spaces depending on location.

• The salary range for this senior level role in NYC ranges on average from $150,000-$200,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range-this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.

Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at [email protected]. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.

*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms

Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*