Imaging and Testing Supervisor

About Us:

Serving one million patients and their families annually. Advancing medical knowledge, technologies and practices. Developing and educating the next generation of exceptional health care professionals.

With more than 100 locations in hospital-based clinics, outpatient health and specialty care centers, we provide the most advanced medicine and thoughtful, patient-centric care to the greater metro-Detroit community.

Job Summary:

The position will be responsible for leading the day to day operations of the Ophthalmic Imaging & Testing department within Wayne Health. Principal responsibilities include operations, establishing and maintaining standards of care, managing of staff and resources, and maintaining compliance with all policies, procedures and regulations.

Job Description:

Essential Duties and Responsibilities:

• Oversee Imaging and Testing Department employees by delegating duties to utilize staff at optimal efficiency.
• Directly supervise Photographers, Diagnostic Testing Specialists, and Sonographers that are regularly scheduled at the location.
• Handles all employee relations duties such as hiring, firing, interviewing, goal setting, performance reviews and coaching.
• Creates and provides all new hire and ongoing training for staff.
• Ensures adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.
• Collaborates with other managers on a routine basis who may have employees performing work in the Testing and Imaging area.
• Prepares daily schedule for staff and revises schedule to adjust for any staff call-ins and lunches.
• Host daily huddles with the team and communicates any policy changes from Management.
• Ensure customer service initiatives are followed and handles any patient complaints.
• Responsible for approving requested time off and payroll timecards.

Education, Licensure/Certification, and Training:

• 3+ years ophthalmic imaging experience required with at 2+ years in a supervisor role preferred.
• Bachelor’s degree preferred, or equivalent combination of years of experience and education.
• CRA (Certified Retinal Angiographer, OCT-C (Optical Coherence Tomography Certified) or other related ophthalmic certification preferred.

Skills and Abilities Required:

• Excellent communication skills
• Expertise in team or department setting
• Ability to remain calm under pressure
• Firm grasp of company policies
• Strong work ethic
• Punctuality and time management skills
• Professionalism and a positive attitude

Safety Requirements:

• Compliance with Department Health and Safety policies and procedures

Working Conditions/Schedules:

• 40 hour work week, hours and days to be determined by the business needs of the department. Additional hours may be required.

Wayne Healthis an EEO/AA/Veteran/DisabilityEmployer