Technical Support, Expert Blow Mold

Description: Provide first-level technical support for blow molding equipment, including diagnosing, reproducing, and resolving issues in a timely manner.
Manage customer service tickets end-to-end, including documentation, tracking, prioritization, and escalation.
Act as the primary liaison for customer technical inquiries, delivering support via remote channels and onsite when required.
Support and coach service engineers through technical guidance, troubleshooting, and onsite assistance for complex cases.
Recommend effective technical solutions and preventive measures based on issue analysis and recurring trends.
Coordinate and communicate across internal functions (Support, Sales, Engineering, Product Management, Consulting) and external stakeholders.
Manage warranty and claim-related cases, ensuring proper documentation and follow-up.
Track service activities, maintain accurate records, and prepare timely performance reports.
Identify and implement tools or improvements to enhance service efficiency and quality.
Drive continuous improvement through process optimization and service excellence initiatives.
Transfer knowledge to engineers and internal teams, including coaching, auditing, and competency development.
Support training initiatives as Customer and Service Trainer within internal Academy programs.
Your Profile You contribute.
Bachelor's Degree in Engineering or a related technical field.
4-7 years of experience as a Service Engineer, preferably in beverage line processes or blow moulding systems.
Proven experience in customer management and technical support within an industrial or manufacturing environment.
Strong technical troubleshooting, diagnostic, and problem-solving skills.
Proficient in English (spoken and written).
Strong customer orientation with the ability to manage and resolve client issues effectively.
Excellent communication, interpersonal, and negotiation skills.
Demonstrated leadership and coaching capabilities to support engineer development.
High level of teamwork and ability to collaborate across functions, departments, and business units.
Strong time management, organizational, and coordination skills.
High learning aptitude with the ability to quickly adapt to new technologies and processes.
Structured and analytical problem-solving competence.
Willingness and ability to travel frequently (approximately 60% of total working time annually, excluding leave).
Ability to work in a dynamic, customer-facing environment with both onsite and remote support responsibilities.
Regular interaction with internal stakeholders across teams, departments, and business units, as well as external customers and suppliers.
Comfortable with an instructional and consultative communication style, including coaching, training, and technical guidance.
Your application Interested? Apply online now!.
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Job skills required: English, Negotiation, Teamwork, Leadership Skill