IT Support for End User Migration

IT Support for End User Migration

Location: Yokohama-shi, Kanagawa-ken Japan and travel to other Customer’s location and that travel will be paid as per the actual

Duration: 3 months extendable

Early Joiners only

Japanese and English spoken candidates only .

This is 100% onsite role from day one so candidate must be willing to be onsite and travelled is involved to other locations so candidate must be open for it

• Provide onsite presence and coordinate with remote migration teams during scheduled device migration windows
• Perform basic desktop support activities to assist users during laptop/desktop migration
• Assist end users with device login, credential validation, and first access post migration
• Provide physical console access, rebooting, and power cycling of devices as instructed by remote engineers
• Perform basic physical troubleshooting including power, cabling, and port level checks
• Verify that migrated devices are accessible and functional for end users post migration.
• Identify, document, and escalate migration related issues to the appropriate remote support teams.
• Support immediate post migration hyper care and ensure unresolved issues are addressed
• Adhere to site security, safety policies, and follow defined migration runbooks and escalation paths.
• Experience in mapping the shared drives and troubleshooting outlook issues
• L1 troubleshooting of user profile issues