Operations Senior Manager
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Location
In office
Seniority
Senior · 2+ years exp
Confirmed on the employer's own hiring board on Oct 28, 2026. First seen by Alion on Sep 10, 2025. Kucoin scores C on the Alion truth index.
Overview
Company
Impact
Profile match
KuCoin is a trusted crypto exchange to buy, sell, and trade Bitcoin, Ethereum, and 1000+ altcoins—powering secure access to the Web3 economy.
Responsibilities:
- Manage and analyze daily exchange data, covering user behavior and activity metrics.
- Design and execute growth strategies, including activation and retention programs, user segmentation, and more.
- Develop and analyze user personas to guide user strategies, optimize product experience, and manage the full user lifecycle.
- Plan and run campaigns to improve activation, retention, and conversion KPIs.
- Oversee middle- and back-office systems; conduct regular trading reviews and deliver actionable insights.
Requirements:
- 2 years+ experience in cryptocurrency, with a proven track record in operational growth preferred.
- Strong analytical skills and data literacy; expert in data-driven decision-making.
- Excellent execution, patience, and a detail-oriented, accountable work ethic.
- Strong cross-functional collaboration and stakeholder management; highly self-driven with strong ownership.
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