IT Infrastructure Project Manager
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
The successful candidate will be responsible for managing the complete project lifecycle, including project initiation, planning, budgeting, resource management, implementation, deployment, operational transition, and project closure. This role requires a strong blend of project management expertise and technical understanding of enterprise infrastructure technologies.
Working closely with customers, technical teams, solution architects, operations teams, vendors, and senior stakeholders, the IT Infrastructure Project Manager will drive infrastructure modernization, transformation, migration, and improvement initiatives while ensuring projects are delivered on time, within budget, and to agreed quality standards.
Project Delivery & Governance
Manage complex IT infrastructure projects through the entire project lifecycle.
Define project scope, objectives, deliverables, milestones, dependencies, and success criteria.
Develop and maintain detailed project plans, schedules, resource plans, and budgets.
Ensure projects are delivered within agreed timelines, budgets, scope, and quality requirements.
Apply appropriate governance, methodologies, controls, and reporting mechanisms throughout the project lifecycle.
Conduct project reviews, lessons learned sessions, and formal project closure activities.
Financial & Resource Management
Manage project budgets and monitor actual expenditure against approved financial plans.
Coordinate internal and external project resources to ensure successful delivery.
Track project performance and proactively address issues affecting schedules, costs, or deliverables.
Ensure effective utilisation of project resources across multiple workstreams and initiatives.
Risk, Issue & Change Management
Identify, assess, and manage project risks, issues, dependencies, assumptions, and constraints.
Develop mitigation plans and contingency strategies to minimise delivery risks.
Manage change requests and ensure appropriate governance and stakeholder approvals are maintained.
Escalate critical risks and issues where necessary and drive timely resolution.
Stakeholder & Customer Management
Serve as the primary point of coordination between customers, technical teams, vendors, subcontractors, and management.
Build and maintain strong relationships with customers and stakeholders at all levels.
Facilitate project governance meetings, status reviews, and steering committee sessions.
Prepare and present project reports covering progress, budgets, risks, issues, and key decisions.
Communicate effectively with both technical and non-technical audiences, including executive-level stakeholders.
Infrastructure Implementation & Transition
Lead infrastructure implementation, migration, modernization, refresh, and transformation initiatives.
Coordinate production changes and infrastructure migrations while minimizing disruption to business operations.
Manage the transition of new infrastructure solutions into operational support environments.
Ensure operational readiness, documentation, and knowledge transfer activities are completed successfully.
Collaborate with service management and support teams to facilitate a seamless handover into production.
Technology Environment
Projects may involve one or more of the following technology domains:
Server Infrastructure
Network and Communication Infrastructure
Data Centres
Storage Solutions
Backup and Recovery
Virtualization Platforms
Cloud Infrastructure and Cloud Migration
Hybrid Cloud Environments
Cybersecurity Technologies
Disaster Recovery (DR)
Business Continuity Planning (BCP)
Infrastructure Modernization Programmes
Hardware and Software Refresh Initiatives
Data Centre Migration and Consolidation
Enterprise Infrastructure Transformation
The successful candidate is not expected to possess deep engineering expertise across all areas but should demonstrate sufficient technical understanding to effectively engage with technical teams, understand dependencies, and translate technical challenges into actionable project plans.
Working Environment
The IT Infrastructure Project Manager will work within a multidisciplinary environment comprising:
Infrastructure Engineers
Network Engineers
System Administrators
Cloud Engineers
Cybersecurity Specialists
Solution Architects
Service Delivery Managers
Operations and Support Teams
Third-Party Vendors and Technology Partners
Customer IT Teams
Business Stakeholders
Success in this role requires strong leadership, coordination, communication, and stakeholder management skills across diverse teams and organizations.
Who You Are
PMP (Project Management Professional) certification is mandatory.
Minimum 5 years of experience managing IT projects, including significant experience delivering IT infrastructure projects.
Proven track record managing complex, medium to large-scale enterprise infrastructure initiatives.
Strong understanding of enterprise IT infrastructure environments and technologies.
Experience managing project scope, schedules, budgets, resources, risks, issues, dependencies, and governance activities.
Experience coordinating multiple technical teams across infrastructure and technology domains.
Demonstrated customer-facing experience and stakeholder management skills.
Experience presenting project updates, risks, and financial reporting to senior leadership and executive stakeholders.
Experience working with third-party vendors, subcontractors, systems integrators, and technology partners.
Strong planning, organizational, problem-solving, and decision-making capabilities.
Excellent communication, presentation, negotiation, and relationship management skills.
Ability to operate effectively in fast-paced, complex, and changing environments.
Strong written and verbal English communication skills.
Demonstrated ability to take ownership and drive projects through to successful completion.
Desirable Qualifications
Knowledge and practical understanding of ITIL and IT Service Management (ITSM) processes.
Experience delivering cloud transformation or hybrid cloud initiatives.
Experience working within enterprise-scale infrastructure modernization programmes.
Familiarity with operational transition, service introduction, and support readiness activities.
Key Success Measures
Successful performance in this role will be demonstrated through:
Delivery of projects on time and within budget.
Achievement of agreed scope, quality, and business objectives.
Effective management of customer expectations and stakeholder relationships.
Successful mitigation of project risks and management of dependencies.
Smooth implementation and operational transition of infrastructure solutions.
Minimal disruption to customer business operations during project execution.
Contribution to the reliability, security, scalability, and operational readiness of enterprise IT environments.
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job-it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute-you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.