Sr. SME Backup & Storage Engineer
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Key Responsibilities
Storage Infrastructure Management
- Design, implement, and administer enterprise SAN and NAS environments.
- Manage storage provisioning, allocation, deallocation, and lifecycle management.
- Perform firmware upgrades, technology refreshes, and storage migrations.
- Configure and administer storage replication technologies.
- Conduct storage performance analysis, tuning, and capacity planning.
- Support large-scale storage environments and business-critical workloads.
- Administer Cisco SAN fabric including zoning, switch configuration, and troubleshooting.
- Drive storage standardization and operational best practices.
Backup & Recovery Management
- Design and manage enterprise backup solutions using NetWorker and NetBackup.
- Administer backup infrastructure including Data Domain appliances.
- Define backup policies, retention schedules, and recovery strategies.
- Perform backup failure analysis and restore testing.
- Manage DPA reporting, compliance dashboards, and operational metrics.
- Ensure successful completion of backup, replication, archive, and recovery activities.
- Conduct disaster recovery testing and recovery validation exercises.
- Drive continuous improvement initiatives for backup reliability and performance.
Incident & Problem Management
- Act as L3/L4 escalation point for critical incidents (P1/P2).
- Perform root cause analysis and implement preventive actions.
- Lead technical resolution during major incidents and service outages.
- Provide recommendations for service stability and risk reduction.
- Partner with vendors and OEM support teams for complex issue resolution.
Architecture & Transformation
- Lead storage and backup modernization initiatives.
- Drive migrations across platforms and data centers.
- Support cloud integration and hybrid infrastructure strategies.
- Evaluate new technologies and recommend future-state solutions.
- Develop standards, design documents, and implementation procedures.
Governance & Leadership
- Review and approve technical change implementations.
- Develop operational runbooks and technical documentation.
- Mentor L2/L3 engineers and provide technical leadership.
- Conduct knowledge transfer sessions and technical training.
- Participate in customer governance meetings and service reviews.
- Ensure SLA/SLO compliance and service quality targets are achieved.
Who You Are
Required Experience
Mandatory
- 10 to 15+ years of overall IT Infrastructure experience.
- Minimum 7+ years in Enterprise Storage Administration.
- Minimum 5+ years in Enterprise Backup Administration.
- Experience supporting large-scale enterprise environments (multi-PB storage and thousands of backup clients preferred).
- Strong troubleshooting experience across Storage, SAN, and Backup platforms.
- Experience supporting 24x7 mission-critical environments.
Required Technical Competencies
Storage
- Unity
- PowerStore
- VMAX/PowerMax
- VPLEX
- VNX
- Isilon/PowerScale
- Cisco SAN Switches
- SAN/NAS Technologies
- Replication Technologies
Backup
- NetWorker
- NetBackup
- Data Domain
- DPA
- Backup Automation
- Restore Operations
- Disaster Recovery
- Cyber Recovery
Additional Preferred Skills
- VMware vSphere
- Linux Administration
- Windows Server Administration
- ITIL Framework
- Scripting (PowerShell, Python, Shell)
- Monitoring & Reporting Tools
- Cloud Storage Concepts (Azure/AWS)
Educational Qualifications
Mandatory
- Bachelor's Degree in:
- Computer Science
- Information Technology
- Electronics & Communication
- Engineering
- Equivalent Technical Discipline
Preferred
- Master's Degree (M.Tech / MCA / MBA-IT)
Preferred Certifications
- Dell EMC Professional / Specialist Certifications
- Dell PowerStore Certification
- Dell Unity Certification
- Dell Isilon (PowerScale) Certification
- Dell NetWorker Certification
- Veritas NetBackup Certification
- Cisco SAN Certification
- ITIL Foundation / Managing Professional
- VMware VCP
- Azure / AWS Cloud Certifications
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job-it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute-you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.