Platform Operations Engineer
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
The Platform Operations Engineer supports on-premises and hybrid infrastructure platforms that underpin mission-critical systems. This role focuses on platform reliability, operational stability, and infrastructure improvement in a government or regulated environment.
The engineer will work with an existing internal team and L1 vendor engineers to oversee day-to-day operational support, ensure timely resolution of incidents and issues, and provide deeper technical analysis when required.
The role also includes technical and security governance responsibilities, including reviewing technical changes, supporting service request (SR) review and approval, and ensuring infrastructure changes and operations align with operational, security, and architectural requirements.
This role supports a multi-year technology refresh programme while maintaining stable day-to-day operations with minimal downtime. It also includes technical project coordination responsibilities such as planning, tracking dependencies, managing risks and issues, and driving follow-up across internal teams and vendors to support the agency’s longer-term transition towards cloud and hybrid infrastructure.
Key Responsibilities:
Work with L1 vendor engineers and the internal team to oversee day-to-day operational support and maintenance of critical infrastructure platforms across on-premises and hybrid environments.
Provide technical oversight across compute, storage, virtualisation, operating systems, backup, disaster recovery (DR), high availability (HA), and related infrastructure platforms.
Lead incident management for complex issues, including technical deep dives, root cause analysis, recovery planning, and timely resolution follow-up.
Manage and coordinate vendor activities to ensure operational tasks, incidents, service requests, and technical deliverables are completed effectively and within expected timelines.
Review and assess technical changes, service requests (SRs), implementation plans, and recovery approaches to ensure they are practical, supportable, and aligned with operational, security, and architectural requirements.
Support technical and security governance activities, including change review, risk awareness, compliance alignment, and operational readiness checks.
Support infrastructure modernisation and the multi-year technology refresh programme while maintaining stable day-to-day operations with minimal downtime.
Plan, coordinate, and track technical infrastructure activities across internal teams and vendors for refresh, upgrade, migration, and other technical project initiatives.
Track project risks, issues, dependencies, action items, and status updates to ensure milestones, operational commitments, and implementation readiness are met.
Work with application, network, security, and vendor teams to resolve platform-related issues and maintain runbooks, SOPs, governance artefacts, and supporting documentation.
Who You Are
Requirements
At least 4 years of experience in infrastructure or platform operations
Experience supporting production or mission-critical environments
Strong technical understanding of infrastructure operations across virtualisation, operating systems, storage, backup, networking, and related platforms
Experience working with vendor-supported operating models and managing external support teams
Able to participate in technical troubleshooting, issue deep dives, and problem resolution for complex incidents
Experience supporting technical governance, security governance, change review, or service request approval processes is preferred
Experience supporting technical project delivery, including coordination, issue and risk tracking, dependency management, and stakeholder follow-up
Good to have at least 2 years of experience in government or public sector settings
Good to have data centre operations experience
Strong communication and coordination skills with both technical and non-technical stakeholders
Technical Requirements
Experience with infrastructure platforms such as VMware, Hyper-V, or Nutanix
Experience with Red Hat Linux and/or Windows Server environments
Familiarity with enterprise storage, backup, HA, and DR solutions
Strong understanding of monitoring, observability, logging, and alerting practices
Solid understanding of networking fundamentals such as TCP/IP, DNS, routing, firewalls, load balancing, and segmentation
Familiarity with hybrid infrastructure environments, including AWS or Azure
Desired Technical Skills
Experience with automation tools such as Ansible, Puppet, Chef, or Terraform
Familiarity with scripting languages such as Python, PowerShell, or Bash
Familiarity with containerisation and orchestration platforms such as Docker or Kubernetes
Experience with Infrastructure as Code (IaC) for automated provisioning and configuration
Qualifications
Degree in Computer Science, Engineering, Information Technology, or a related field
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job-it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute-you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.