SAP HCM Functional Analyst – AMS Application Support
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
The role ensures the stable, accurate and timely operation of Human Capital Management processes in SAP ECC and SAP S/4HANA, covering:
SAP HCM - PA (Personnel Administration)
- Master data management (infotypes), employee actions, contracts and organizational assignments
- Integration validation with time, payroll and self-service platforms
SAP HCM - OM (Organizational Management)
- Organizational structures, positions and relationships
- Plan version consistency, delimitations, PA/OM synchronization
SAP HCM - TM (Time Management)
- Attendance/absence management, time evaluation, rules and schemas
- Integration with external time/attendance systems and payroll
SAP HCM - PY (Payroll)
- Payroll calculation, retroactivity, wage types, deductions/earnings
- Schemas, rules, operations and legal/tax calculation
- Posting to FI, off-cycle payroll, post-payroll processes and legal reports
Key Integrations
- Time & attendance systems
- FI/CO postings for payroll
- Self-service portals, HR workflows and external HR applications
The role includes functional analysis, incident/request support, testing, documentation, integration validation and support for payroll/time closing cycles within the AMS framework.
Key Responsibilities
1) Incident and Request Management (AMS)
Diagnose and resolve issues in PA/OM: infotype inconsistencies, PA-OM synchronization, employee actions, organizational structure adjustments.
Support TM processes: time evaluation errors, rule inconsistencies, attendance/absence calculations and integrations with external time systems.
Address PY issues: schema/rule errors, wage type miscalculations, retroactivity issues, tax determination, off-cycle corrections and payment processing.
Validate payroll postings to FI and troubleshoot integration errors affecting financial entries or banking files.
Monitor the entire payroll cycle: pre-payroll checks, calculation, validation, approval, posting, payment and statutory reporting.
Manage tickets based on priority, impact and SLA compliance within the AMS service model.
2) Functional Analysis and Process Validation
Validate PA/OM structures, infotype dependencies and organizational assignments.
Review and maintain payroll schemas, rules and calculation logic (functions, operations).
Validate TM evaluation logic, schema processing, grouping parameters and work schedules.
Ensure data consistency between ECC and S/4HANA (clusters, time results, payroll results, PA tables).
Validate end-to-end scenarios across hiring, time management, payroll and financial posting.
3) Technical Coordination within the SAP Ecosystem
Prepare RICEFW specifications for ABAP developments (interfaces, reports, enhancements, BAdIs/exits, SmartForms/Adobe).
Collaborate with Basis/Security teams on authorizations, structural profiles, Fiori catalogs (for S/4), transport management, performance tuning and HR-related background jobs.
Validate integrations with external systems (time clocks, attendance solutions, banking systems, payroll interfaces, document management, etc.).
Ensure alignment with AMS operational policies, governance and change-management processes.
4) Documentation and Operational Compliance
Maintain updated documentation on configurations, process flows, test evidence and operational manuals.
Provide documentation for audits, internal control reviews and compliance with labor/regulatory requirements.
Record recurring solutions and contribute to the standardization of best practices in the knowledge base.
5) Testing, Releases and Change Support
Participate in SIT/UAT cycles for PA/OM/TM/PY.
Validate transports and functional deliverables in release cycles for ECC and S/4HANA.
Support post-release stabilization by monitoring payroll results, time evaluation, integrations and master data.
6) Continuous Improvement within the AMS Model
Identify optimization opportunities in time evaluation, payroll calculation, organizational structures and master data processes.
Recommend improvements to enhance performance, stability, automation and traceability.
Promote standardization, documentation quality and operational efficiency.
Who You Are
Required Technical Knowledge
SAP HCM (PA, OM, TM, PY) in ECC and S/4HANA.
Strong expertise in Payroll: schemas, rules, retroactivity, legal/tax calculation, clusters and off-cycle.
Solid understanding of Time Management schemas, rules, calendars and work schedules.
Payroll posting to FI and financial reconciliation of payroll results.
ITSM tools (ServiceNow, Jira) and ALM tools (Solution Manager, ChaRM).
HR authorizations, structural profiles, logs and trace analysis.
Excel (advanced), Teams and collaboration tools.
Familiarity with ITIL frameworks and AMS practices.
Soft Skills
Clear communication with technical teams and HR/Payroll stakeholders.
Analytical thinking and structured diagnostic capabilities.
Strong organizational and documentation discipline.
Collaborative mindset and customer-service orientation.
Ability to work under pressure during payroll cycles.
Continuous improvement mindset.
Education and Certifications
Bachelor’s degree in IT, Systems, Business Administration, Human Resources, Finance or related fields.
+3 years experiences
SAP HCM certification (PA/OM, TM or PY) preferred.
ITIL certification preferred.
Experience
Proven experience providing SAP HCM functional support in AMS environments.
Hands-on experience in Payroll (PY) and Time Management (TM).
Experience in environments with multiple integrations and high operational load.
Participation in rollouts, stabilization efforts or ECC→S/4HANA migrations.
Work Model
Availability for night shifts, on-call rotations and off-hours support windows, especially for payroll cycles or system installations.
Collaboration with global and multidisciplinary teams.
Remote or hybrid work model, with 24/7 operations as required.
Languages
English: Basic
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job-it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute-you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.