Technical Trainer

Responsibilities and Expectations:

• Delivering in person and virtual instructor-led training sessions to LabWare customers and team members.
• Ability to present training classes that range from ninety minutes to a five-day class (eight hours each day) with 2 to 500 trainees in attendance.
• Developing, testing and maintaining training software, course material, exercises, assessments and documentation.
• Editing and standardizing training materials prepared by other team members.
• Maintain a high level of LabWare product knowledge expertise including new product development with limited documentation available.
• Become and remain well informed on LabWare best practices.
• Staying up to date on new training concepts and methods.
• Performing administrative follow-up tasks and activities.
• Installing and troubleshooting training software in LabWare’s Training Center, onsite at customer training classes and within Amazon Workspaces (AWS).

Technical Skills:

• 3+ years of software product training experience.
• A strong knowledge of the LabWare product suite is preferred.
• Proficiency in Microsoft Office products (PowerPoint, Word, Excel, Access).
• Technical zeal to gain independent experience with the LabWare product.
• Exposure to laboratory workflow or business experience related to use of the LabWare product is preferred.
• Ability to perform basic technical troubleshooting.
• Knowledge of E-Learning technology and preparation.

Additional Requirements and Soft Skills:

• Bachelor of Science degree or higher.
• Ability to conduct instructor-led in-house, on-site and on-line training sessions.
• Valid Driver’s License is required.
• This position requires an average of 50% overnight travel throughout North America. It is possible that travel could span multiple consecutive weeks which could include a weekend stay.
• Travel outside of North America may be required.
• Must be able to drive to local customer sites as well as fly to non-local customer sites.
• Ability to accommodate schedule flexibility.
• Strong verbal, presentation and teaching skills.
• Strong customer service skills, self-motivated, and dedicated.
• Strong analytical and problem-solving skills.
• Strong computer skills.
• Adept in self-learning.
• Positive attitude, ability to motivate learners and establish credibility.
• Excellent organizational, time management and follow through skills.
• Outstanding interpersonal and communication skills, both verbal and written.
• Ability and willingness to work independently and with a team.
• Ability to identify training techniques that are effective for varying trainee levels and skills in each class and to adjust accordingly.

Good Corporate Citizenship:

• Professionally represent LabWare at customer site (image and conduct).
• Ability to exercise discretion and maintain client and personnel confidentiality.
• Achieve and retain LabWare Consultant Certification.
• Maintain training record.
• Dedicated LabWare employee.
• Committed to LabWare Mission Statement and Values.
• Timely submission of Time/Expense/Status Report.