Project Coordinator

What you will be doing in the role of Project Coordinator:

Follow established processes and procedures to ensure compliance with Lakeside's Quality Management System.

Act as the single point of contact for customers and suppliers on assigned projects.

Respond to customer inquiries and complaints, investigate billing concerns, and coordinate timely resolutions.

Expedite suppliers, alleviate customer concerns, and coordinate communication between customers and the account team.

Review order-entry documentation for completeness and accuracy.

Coordinate procurement activities required to support projects, service agreements, and order execution.

Create projects and set up related activities in IFS.

Support the development of project schedules, coordinate information transfers, and compile required materials.

Assist project managers, application engineers, and service managers with business-opportunity creation and quote generation.

Prepare and track project submittals, including procedures, inspection and test plans (ITPs), drawings, and other documentation.

Provide project managers and application engineers with regular updates on project progress, risks, and quality issues.

Partner with project managers, service managers, and application engineers to ensure projects and agreements are delivered accurately, on time, and to customer specifications.

Prepare new and revised Service Agreement contracts in IFS.

Respond to emergency customer calls and coordinate support with the appropriate service team.

Process invoices in accordance with project or service-agreement progress-payment requirements.

Support continuous quality improvement by tracking project progress and quality issues.

Assist the team with other tasks as required.

Knowledge and skills required for the role: 

University undergraduate degree, college diploma, or a relevant equivalent in any discipline; a high school diploma with relevant vocational experience may also be considered. 

Four or more years of experience in project coordination, or in order management with project-related experience. 

Experience working in multidisciplinary teams and supporting a variety of internal or external customer situations. 

Working knowledge of Lakeside's Quality Management System and applicable role-specific tools. 

Knowledge of health and safety requirements and regulations. 

Experience with an order management system or internal business system; experience with IFS is an asset. 

Proficiency with Microsoft Office and Windows. 

Strong communication, analytical, strategic-thinking, and diagnostic information-gathering skills. 

Effective time management, thoroughness, decisiveness, and a results-oriented approach. 

Strong team orientation, personal credibility, and the ability to manage priorities in a customer-focused environment. 

CAPM certification or business analysis coursework is considered an asset.