Driver Operations Lead - Offline Presence (Telesales)
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter.
About the role: To support our oversupply agenda, we are leveraging the power of offline presence to continue to strengthen our brand awareness and presence in all areas we operate. We are currently looking for Driver Operations Lead for Offline Presence who will lead and oversee day-to-day operations of the team and ensure compliance with company policies and procedures and deliver performance metrics.
What You'll Do:
Manage the day-to-day activities of the Offline Presence team including preparation and sending of performance reports, monitoring attendance and productivity of all team members
Assist in the onboarding of partner drivers for sticker installation and coordinate other concerns with relevant teams and departments
Plan and execute initiatives to improve total sticker drivers
Ensure company procedures and regulations are followed and escalate potential issues to the Management Team
Lead team briefing and weekly staff meeting to discuss performance updates, product and process developments
Perform other tasks as may be assigned by Management
What We Seek:
A hands-on operations leader who can manage people, execute daily operations, maintain compliance, and deliver performance results to strengthen driver supply and the company’s offline presence.
Campaign execution - plan, coordinate, and execute offline campaigns, activities, and driver acquisition/engagement initiatives.
Offline presence & brand awareness - strengthen the company’s visibility and presence across operating areas.
What You'll Need:
Bachelor’s degree in any relevant field.
Telesales experience preferred, particularly in roles involving customer engagement, acquisition, or conversion.
1-2 years of experience in a Senior Associate to Supervisory capacity, preferably with experience in team leadership or operations management.
Experience in campaign execution and branding initiatives, particularly offline campaigns, activations, or activities designed to drive awareness, engagement, or acquisition.
Strong operational, people management, and performance management skills, with the ability to execute initiatives and deliver measurable results.