ServiceNow ITSM Technical SME

The group you'll be a part of

The Global Information Systems Group is dedicated to the success of Lam through providing best-in-class and innovative information system solutions and services. Together, we support users globally with data, information, and systems to achieve their business objectives.

The impact you'll make

In this role, you will directly contribute to the strategy, scalability, and evolution of Lam Research's ServiceNow platform. You will lead architecture and governance efforts across ITSM, ITOM, and ITAM, enabling efficient IT operations, automation, asset management, and enterprise service delivery while driving platform excellence and innovation.

What You'll Do

Define and maintain ServiceNow platform architecture standards, design patterns, and governance frameworks to ensure scalable, secure, and upgrade-ready solutions.

Lead architecture reviews and provide technical oversight for platform enhancements, integrations, and custom applications.

Drive the design and optimization of ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, and Service Catalog processes, aligned with ITIL best practices.

Provide technical leadership for ITOM solutions including CMDB, Discovery, Service Mapping, and Event Management while ensuring data quality and CSDM alignment.

Architect and govern IT Asset Management solutions, including HAM Pro and SAM Pro, supporting asset lifecycle management and software compliance initiatives.

Design and oversee enterprise integrations using REST APIs, SOAP APIs, Integration Hub, MID Servers, OAuth, and related ServiceNow technologies.

Mentor developers and provide technical leadership across internal teams and implementation partners to promote best practices and continuous platform improvement.

Work in a hybrid environment, collaborating with global stakeholders across multiple geographies and business functions.

Who We're Looking For

12+ years of overall IT experience.

10+ years of hands-on experience with the ServiceNow platform.

4+ years of experience as a ServiceNow Technical Architect or Solution Architect.

Deep expertise in ServiceNow ITSM, ITOM, and ITAM modules.

Strong experience with CMDB architecture, CSDM, Discovery, and Service Mapping.

Experience establishing platform governance, architecture standards, and review processes for enterprise-scale environments.

Strong knowledge of Integration Hub, Flow Designer, MID Servers, REST/SOAP APIs, and enterprise integrations.

Preferred Qualifications

ServiceNow Certified Technical Architect (CTA).

ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).

CIS certifications in ITSM, Discovery, Service Mapping, HAM, and SAM.

ITIL v4 certification.

Experience supporting large global ServiceNow environments and multi-partner delivery models

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research (Lam or the Company) is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. On-site Flex you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. Virtual Flex you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.