Engineering Leader - CRM Technology
First seen by Alion on Nov 1, 2026.
About the Opportunity :
Our client is looking to hire a senior Engineering & Technology Leader to build and lead the technology organisation for a rapidly evolving retail business.
The role will be responsible for strengthening the company's technology architecture and engineering capabilities across customer experience, CRM, retail stores, e-commerce, enterprise systems, data and infrastructure.
The ideal candidate will have strong experience in retail technology, with a demonstrated track record of building CRM/customer technology platforms and leading large-scale engineering teams and technology transformation.
This is a hands-on strategic technology leadership role for someone who understands both retail business processes and modern technology architecture.
What You Will Own :
- Define and execute the overall technology and engineering roadmap aligned with business and retail priorities.
- Build, scale and lead the engineering organisation across multiple technology functions.
- Build / scale CRM and customer technology platforms covering customer acquisition, engagement, loyalty, retention and personalised experiences.
- Develop technology capabilities connecting offline stores, e-commerce and customer journeys.
- Lead architecture and implementation of key retail technology systems including :
1. CRM & Loyalty
2. POS / Store Technology
3. E-commerce platforms
4. OMS / Order Management
5. ERP / Enterprise Applications
6. Inventory & Warehouse Technology
7. Supply Chain Technology
8. Customer Data / Analytics platforms
9. Marketing Technology
10. Payment & integration platforms
- Drive omnichannel technology initiatives to create a seamless customer experience across physical stores and digital channels.
- Build robust APIs, integrations and technology infrastructure connecting multiple retail systems.
- Own cloud infrastructure, DevOps, reliability, scalability, cybersecurity and technology governance.
- Establish strong engineering practices around architecture, development, testing, deployment and system reliability.
- Use technology and data to improve customer lifetime value, retention, personalisation and retail productivity.
- Partner closely with business, product, marketing, operations, supply chain and finance leadership.
- Evaluate and manage technology vendors, platforms and strategic technology partners.
- Drive technology modernisation, automation and reduction of legacy dependencies.
- Build a high-performing engineering culture with strong technical leadership and execution discipline.
Key Requirement CRM & Customer Technology :
- A strong track record of building CRM technology in a retail / consumer environment is critical.
- The candidate should have experience with some combination of :
1. Customer 360 - CRM - Loyalty - Personalisation - Marketing Automation - Customer Analytics - Omnichannel Engagement.
- They should understand how technology can connect customer behaviour, transactions, stores, digital channels and marketing to create a unified customer experience.
Skills
Engineering Management, ERP, OMS, Order Management System, CRM, CRM Implementation, Customer Experience Management, eCommerce, API