Application Operations Support – Engineer Level 1 (Shifting)

Responsibilities

• Perform day-to-day application operations support to ensure application availability, stability, and reliability.
• Monitor application performance, system health, and operational activities to identify potential issues and service disruptions.
• Perform initial troubleshooting and analysis of application errors, incidents, and operational problems.
• Provide first-level technical support for application-related issues and escalate complex incidents to the appropriate technical teams.
• Perform basic Linux system administration tasks, including checking system status, reviewing logs, managing files and permissions, and executing basic commands.
• Monitor application services and perform routine operational checks in accordance with established standard operating procedures (SOPs).
• Support application deployment, service restarts, configuration changes, and routine maintenance activities under approved procedures.
• Assist in monitoring and supporting applications hosted on cloud and IaaS platforms, such as Google Cloud Platform (GCP), Amazon Web Services (AWS), Microsoft Azure, and OpenStack.
• Support containerized application environments using Docker, including basic container monitoring and troubleshooting.
• Execute operational scripts and basic automation tasks using at least one programming or scripting language.
• Record, track, and update incidents, service requests, and operational activities through the designated ticketing or monitoring systems.
• Maintain accurate operational documentation, incident reports, troubleshooting records, and shift handover notes.
• Follow established IT service management procedures, security policies, access controls, and operational guidelines.
• Coordinate with application developers, system administrators, infrastructure teams, and other relevant stakeholders to resolve incidents and maintain service continuity.
• Participate in shift-based operations, on-call support, and scheduled maintenance activities as required by operational needs.
• Continuously improve technical knowledge and operational skills in application support, Linux administration, cloud technologies, and DevOps practices.

Requirements

• Bachelor's degree (S1) in Computer Science, Information Technology, Information Systems, or a related field.
• Willing to work in a 24/7 shift rotation
• Proficiency in at least one programming or scripting language.
• Basic knowledge of Linux operating systems, including command-line operations, file and permission management, log analysis, and basic troubleshooting.
• Basic understanding of application architecture, application services, networking fundamentals, and client-server concepts.
• Basic knowledge of public cloud platforms and Infrastructure as a Service (IaaS), such as Google Cloud Platform (GCP), Amazon Web Services (AWS), Microsoft Azure, or OpenStack.
• Basic understanding of containerization technologies, particularly Docker.
• Basic knowledge of application monitoring, incident management, troubleshooting, and escalation procedures.
• Strong analytical and problem-solving skills, with attention to detail.
• Demonstrated initiative, a strong work ethic, and a high willingness to learn and develop technical skills.
• Good communication and teamwork skills, with the ability to coordinate effectively with different technical teams.
• Ability to follow standard operating procedures, work under established service-level agreements (SLAs), and perform operational tasks accurately.
• Willingness to work in shifts, including weekends or public holidays, if required by operational needs.