IT Technical Writer

Responsibilities

• Prepare, develop, review, and maintain technical documentation for applications and information systems.
• Create and update application procedures, Standard Operating Procedures (SOPs), technical manuals, and operational guidelines.
• Document application architecture, application workflows, system processes, and application-related technical specifications.
• Gather technical information from developers, system analysts, application support teams, and other relevant stakeholders to ensure documentation accuracy and completeness.
• Translate complex technical information into clear, structured, and easy-to-understand documentation for technical and non-technical audiences.
• Ensure all technical documents comply with established documentation standards, formatting guidelines, and proper Indonesian language grammar and spelling conventions.
• Organize, maintain, and update technical documentation repositories to ensure document accessibility, consistency, and version control.
• Review existing technical documents and revise them to reflect application changes, system enhancements, and updated operational procedures.
• Prepare application workflow diagrams, process flowcharts, and supporting technical illustrations as required.
• Coordinate with relevant teams to validate technical information and obtain approval for completed documentation.
• Ensure all documents are delivered accurately and within the agreed timelines.
• Support continuous improvement of technical documentation standards, templates, and processes.

Requirements

• Minimum Diploma III (D3) in Information Technology, Computer Science, Information Systems, Technical Communication, or a related field.
• Good technical writing, documentation, and communication skills.
• Proficiency in documentation tools such as Microsoft Office, Google Docs, and other relevant documentation tools.
• Understanding of application procedures, application architecture, application workflows, and system processes.
• Ability to develop structured technical documents, including SOPs, technical manuals, application procedures, and workflow documentation.
• Ability to create application workflow diagrams, process flowcharts, and technical illustrations.
• Excellent Indonesian writing skills, with the ability to prepare clear, accurate, well-structured documents in accordance with proper Indonesian spelling and grammar conventions.
• Strong attention to detail, organizational skills, and the ability to maintain documentation accuracy and consistency.
• Ability to communicate effectively and collaborate with technical and non-technical stakeholders.
• Ability to manage multiple documentation tasks and meet established deadlines.
• Ability to learn independently and adapt to changes in application systems, technologies, and documentation standards.