Junior IT Desktop Support

Leal & Co Ltd is seeking for a motivated and detail-oriented Junior IT Desktop Support to join our IT team. The successful candidate will provide first-level technical support to the Group’s end-users, ensuring smooth operation of desktop systems, applications, and network connectivity.

MAIN RESPONSIBILITIES:

• Provide first-level technical support to end-users for hardware, software, and network-related issues.
• Install, configure, and maintain desktop computers, laptops, printers, and other IT peripherals.
• Assist in setting up user accounts, email profiles, and access permissions.
• Troubleshoot and resolve issues related to Windows operating systems, Microsoft Office, and other business applications.
• Document support requests, resolutions, and escalate complex issues to senior IT staff when necessary.
• Support remote users via phone, email, or remote desktop tools.
• Maintain inventory of IT equipment and ensure proper asset tagging and tracking.
• Assist in onboarding new employees by preparing workstations and ensuring access to required systems.
• Follow IT policies and procedures, ensuring compliance with security and data protection standards.
• Provide support to senior desktop technicians during onsite interventions.
• Provide daily updates on support tickets and ongoing issues to the Senior Desktop Support and IT Desktop Manager.
• Coordinate with suppliers regarding devices under repair and provide regular updates to the Senior Desktop Support.

QUALIFICATIONS & EXPERIENCE:

• At least HSC
• Diploma in computer Science or any other relevant qualifications
• MCDST or an A+ Certification would constitute a definite advantage
• At least 2 years’ experience in a desktop support position

• Windows operating systems (especially Windows 10/11)
• Microsoft Office 365
• Network fundamentals (IP, DNS, DHCP)
• Printer and peripheral troubleshooting
• Mobile device configuration (IOS and Android)
• Basic knowledge of VOIP phones configuration
• Experience in handling and prioritize tickets
• Familiarity with remote support tools (e.g., Teams, Quick Assist, Remote Desktop)
• Ability to document issues and resolutions clearly
• Good communication skills
• Ability to work under supervision and follow procedures
• Problem-solving mindset and willingness to learn
• Team spirit and high sense of responsibility