Customer Care Quality Coordinator
Confirmed on the employer's own hiring board on Nov 7, 2026. First seen by Alion on Nov 7, 2026. Lear scores A on the Alion truth index.
Lear For You
We work hard for the people who work for us. We champion our teams and foster collaboration, inclusion, respect and excellence. Because we want to be more for you.
A path to a better career. A better future.
Our teams have invented groundbreaking technologies, manufactured millions of products and earned a long list of awards. Year after year, we’re named one of the World’s Most Admired Companies.
They’re the secret to our success-empowered, inventive and inclusive. Passionate about their craft. Driven to succeed. Because we win together.
Are you ready for a better career? A better future?
Job Description
The Customer Care Quality Coordinator serves as the primary liaison between the customer and the organization, ensuring timely and effective communication regarding customer requirements, quality concerns, complaints, and operational needs. This position plays a key role in maintaining customer satisfaction, driving continuous improvement, and ensuring compliance with customer-specific requirements and quality management standards.
Responsibilities
- Manage and maintain customer portals, ensuring information is accurate, updated, and submitted on time.
- Analyze customer scorecards and coordinate improvement actions to achieve performance targets.
- Prepare and present monthly customer performance reports.
- Coordinate internal responses to customer-reported quality concerns and complaints.
- Provide training and communicate quality-related issues, customer concerns, and new quality requirements throughout the organization.
- Lead Quality Review Meetings (QWR) to discuss customer quality issues and corrective actions.
- Coordinate customer visits, audits, and follow-up activities, ensuring timely closure of action plans.
- Review, read, and interpret engineering drawings, specifications, and customer requirements.
- Prepare and submit quality reports required by customers and management.
- Escalate critical situations that may impact product quality, delivery performance, or customer service.
- Monitor and coordinate internal and external containment activities related to quality issues.
- Conduct product quality assessments and support decision-making through testing, analysis, and evaluation against customer expectations.
- Develop, implement, and maintain quality systems and processes within the production plant.
- Support continuous improvement initiatives focused on customer satisfaction and product quality.
- Perform additional assignments and special projects as directed by the Quality Manager.
- Comply with all company biosafety, health, safety, and environmental requirements.
- Promote and maintain workplace organization, cleanliness, and efficiency through 5S methodologies.
- Support and participate in activities related to IATF 16949, ISO 9001, and ISO 14001 management systems, including internal and external audits.
Qualifications
- Knowledge of quality management systems, including IATF 16949, ISO 9001, and ISO 14001.
- Ability to interpret engineering drawings, specifications, and technical documentation.
- Experience handling customer complaints, scorecards, audits, and corrective action processes.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and customer relationship management abilities.
- Proficiency in Microsoft Office applications and customer portal management.
- Advanced English communication skills (written and verbal).
Skills
New Product Development
Advanced Product Quality Planning
Eight Disciplines Problem Solving (8D)
Kaizen Methodology
Statistical Process Controls
Process Failure Mode And Effects Analysis (PFMEA)
Lean Six Sigma
Supplier Quality Management
Education Requirements
- Bachelor's degree in Engineering, Quality, Industrial Engineering, Manufacturing Engineering, or a related field.
Experience Requirements
- 3 + years of experience in automotive wire harnes manufacturing and customer quality management preferred.
Certifications / Licenses
- Advanced English communication skills (written and verbal).
Languages
Equal Opportunity Employer
Lear Corporation is committed to fair, merit-based employment practices and equal opportunity.
We provide reasonable accommodations in accordance with applicable law. For assistance during the application process, contact your recruiter directly.
Applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the country where the position is located. Unsolicited resumes from search firms, employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.